Job Description:

• Managed a pipeline of 400+ inbound leads monthly, qualifying prospects for the closing team through structured discovery calls focused on pain-point identification.
• Improved Lead-to-Demo conversion rate by 25% by implementing a multi-touch follow-up cadence across WhatsApp and phone channels.
• Ran personalised software walkthroughs for retail and wholesale SMB owners, spotlighting high-impact features — e-invoicing, thermal printing, and real-time stock alerts — mapped to each prospect's workflow.
• Profiled current-state tech stacks (manual registers, Tally) to surface switching barriers and tailor migration narratives accordingly.
• Monitored competitor positioning (Vyapar, Tally) to build a structured objection-handling playbook covering pricing and feature comparisons.

Job Description:

• Managed a portfolio of 200+ delinquent loan accounts across 8 UBI branches, consistently meeting monthly recovery targets.
• Achieved an average monthly recovery rate of 75% managing a ₹20 Cr+ loan portfolio through ethical negotiation, structured repayment planning, and proactive debtor engagement.
• Conducted daily field visits and calls, maintaining meticulous records of client communications, payments, and account statuses in the bank's CRM.
• Maintained accurate and up-to-date records of all client communications, payments, and account statuses in the bank's database.
• Monitored watchlist accounts proactively to prevent NPAs, coordinating with branch teams to minimise credit risk exposure.