Relationship Manager (Enterprise) @ Pine Labs
Results-driven Enterprise Sales professional with over 6 years of experience driving revenue growth, GMV expansion, and enterprise client acquisition within the fintech and ed-tech sectors. Proven track record of managing high-value enterprise portfolios generating hundreds of crores in monthly GMV across hospitality, media, D2C, and FMCG brands, closing B2B deals, and resolving complex escalations through cross-functional collaboration. Adept at consultative selling, identifying upselling opportunities, and consistently exceeding core enterprise sales and revenue targets.
Managed a high-priority enterprise portfolio of 16 key corporate accounts, including premier hospitality and retail brands such as Taj, Oberoi Group, Marriott, and Chalet, driving approximately 6450 Cr in monthly GMV while ensuring localized business growth and merchant satisfaction.
Cultivated strong strategic relationships with key organizational stakeholders across enterprise hospitality groups to secure long-term partnerships.
Investigated and resolved sensitive merchant service complaints promptly, ensuring high retention and satisfaction scores across enterprise accounts.
Collaborated with internal product and operational teams to implement sustainable fixes for recurring merchant issues.
Conducted regular on-site audits and hygiene checks at enterprise headquarters and retail locations to optimize operational feedback loops.
Drove new enterprise business acquisition and managed end-to-end sales cycles, streamlining process flows across a diverse portfolio of enterprise and D2C accounts generating 6480 65 Cr in monthly GMV.
Positioned Paytm as the primary/preferred payment gateway for leading enterprise brands including Badabusiness, Moj, ShareChat, Patanjali, Dainik Bhaskar, and Jar through consultative enterprise selling.
Formulated targeted onboarding strategies for high-value enterprise prospects, directly boosting monthly Gross Merchandise Volume (GMV) and portfolio revenue growth.
Partnered with internal compliance and tech teams to ensure zero-friction, policy-compliant onboarding experiences for enterprise clients.
Successfully cross-sold the ecosystem of Paytm products to existing enterprise accounts, maximizing average revenue per client.
Maintained an aggressive follow-up pipeline with qualified leads, successfully closing high-volume sales within designated sales cycles.
Educated prospects on product features and learning benefits, expertly navigating and overcoming customer objections.
Tracked and optimized personal sales metrics, including conversion rates, average revenue per lead, and revenue per sale, contributing to overall team success.
Directed opening, closing, and shift transition workflows to uphold rigid operational and financial standards each day.
Structured staff work schedules, delegated tasks, and managed on-floor team performance.
Extracted and analyzed venue reports (SPH, COGS) to identify shifting consumer trends, competitor behavior, and market demands.
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