Job Description:

• Made outbound calls to prospective and existing customers to promote financial products and services,

maintaining a professional and courteous tone.

• Explained loan/financial product features, eligibility criteria, and terms clearly to customers, addressing queries

and objections effectively.

• Maintained accurate records of calls, customer responses, and follow-ups in the CRM system for tracking and

reporting.

• Achieved daily and monthly calling targets while ensuring high standards of customer satisfaction.
• Coordinated with internal teams to escalate and resolve customer issues in a timely manner.
• Built strong communication, persuasion, and time-management skills through consistent customer interaction.