• Contact customers through outbound calls and explain personal loan products.
• Understand customers' financial requirements and recommend suitable loan options.
• Check customer eligibility based on salary, employment, and basic criteria.
• Explain loan amount, interest rate, tenure, EMI, and required documents.
• Guide customers through the loan application process and collect necessary documents.
• Follow up with customers until the loan is approved and disbursed.

Aditya Birla Sun Life Insurance has built a customer-centric, trust-driven sales experience that combines relationship selling, digital enablement, and needs-based advice.

• Needs-Based Selling Approach
• ABSL focuses on financial need analysis rather than product pushing.
• Understanding customer life stage (young professional, parent, pre-retiree)
• Mapping goals: protection, savings, retirement, child education
• Recommending suitable solutions instead of generic plans
• Creates trust and long-term relationships.
• Strong Advisor-Led Experience
• Well-trained advisors (agents, tele-advisors, bancassurance)
• Emphasis on ethical selling and transparency
• Advisors act as financial partners, not just salespeople
• Customers feel guided, not sold to.
• Digital & Omni-Channel Sales Journey
• ABSL blends human touch + technology:
• Digital policy illustrations and proposal forms
• Video calls, e-KYC, e-signatures
• WhatsApp, apps, and portals for tracking and service

• Managed inbound voice and chat interactions for domestic, NRI, and international customers regarding Kotak credit card products.
• Assisted customers with card activations, billing clarifications, credit limit increases, EMI conversions, and reward point usage.
• Provided clear guidance on product features, charges, offers, and eligibility, ensuring transparency.
• Handled service requests, complaints, and escalations with prompt resolution to improve customer satisfaction.
• Delivered support with professional communication tailored to diverse customer segments, including NRI and overseas clients.
• Ensured compliance with Kotak Bank policies, RBI guidelines, and data security standards while handling sensitive financial data.