K. Sai Vignesh

Customer Service / Insurance Processing Executive @ Vidal Health Insurance Tpa

Unknown saivignesh2210@gmail.com 9347254914
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
3.6 Years
Profile Summary

A motivated and detail-oriented professional with hands-on experience in BPO customer service and healthcare insurance processing. Proven ability to handle high-volume customer interactions, manage documentation accurately, and deliver results under pressure. Seeking a growth-oriented role where I can leverage my communication skills, domain knowledge, and positive work ethic to contribute to organizational success.

Work Experience
2025 – Present
Customer Service / Insurance Processing Executive
Vidal Health Insurance Tpa
  • Processed and verified health insurance claims and related documentation with high accuracy and within defined TAT (Turnaround Time).
  • Coordinated with internal departments, hospitals, and policyholders to ensure timely resolution of insurance cases.
  • Reviewed and validated pre-authorization requests, ensuring compliance with company and policy guidelines.
  • Maintained confidential patient and policy data with strict adherence to data privacy standards.
  • Achieved consistent quality scores by minimizing errors in documentation and claim processing.
  • Gained in-depth exposure to TPA operations, cashless claim procedures, and reimbursement processes.
2024 – 2025
Customer Support Executive
Peram Groups (Bpo)
  • Handled inbound and outbound customer calls professionally, resolving queries and complaints efficiently.
  • Maintained high customer satisfaction scores by providing accurate information and first-call resolution.
  • Worked effectively under time-bound targets while maintaining quality and accuracy standards.
  • Documented customer interactions and updated records in the CRM system after each call.
  • Demonstrated ability to manage multiple tasks simultaneously in a fast-paced BPO environment.
  • Collaborated with team leaders and peers to meet daily and weekly performance metrics.
Education
Vijaya Krishna Junior College
Intermediate in General
N/A - N/A
Sadhana E.M High School
High School in General
N/A - N/A
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Top Skills
Active Listening And Customer-First Approach Insurance Claim Processing & Documentation Quick Learner With Strong Problem-Solving Ability Excellent Time Management And Ability To Meet Deadlines Typing Speed: (Mention Your Wpm If Above 30) Crm Tools And Data Entry Basic Computer Proficiency (Ms Office – Word, Excel, Outlook) Ability To Work Independently As Well As In A Team Strong Verbal And Written Communication In English And Telugu Attention To Detail And High Accuracy In Data Handling