Deepak Chandroo R

Senior Customer Executive @ Cogent E-Services Limited

Unknown deepakchandroo24@gmail.com 7025500104
Current CTC
2.8 LPA
Expected CTC
3.5 LPA
Notice Period
7 Days
Experience
1.9 Years
Profile Summary

Customer service professional with experience in inbound and outbound customer interactions, query resolution, CRM record
maintenance, communication and problem-solving. Currently working as a Senior Customer Executive in the Panasonic process at
Cogent. Experienced in customer handling and supporting service-focused operations. Seeking Senior Customer Service,
Customer Support, Customer Operations, SME or Team Leader opportunities in Kerala.

Work Experience
2025 – Present
Senior Customer Executive
Cogent E-Services Limited
  • Handled inbound and outbound customer interactions.
  • Resolved customer queries with a focus on customer satisfaction.
  • Maintained accurate CRM records and customer information.
  • Applied communication and persuasion skills during customer interactions,

Trained and supported new team members on process knowledge,

customer handling and workplace practices.

  • Supported customer-focused process operations and day-to-day service activities.
2024 – 2025
UI/UX Designer
Marvelloux Studio
  • Worked on wireframing, prototyping and user research.
  • Contributed to improving user experience and design thinking.
Education
University Institute Of Technology, Pirappancode
B.Sc. Computer Science in General
2020 - 2023
Resume Preview
Resume
971c5daac2ee4b57903dbc3994f8a59c.pdf
PDF File
Download Resume
Top Skills
Design Sprints Meta Ads Css Interaction Design Crm Tools Information Architecture Lead Management Communication & Persuasion Ui Design Escalation Handling Customer Service & Customer Handling Miro Customer Journey Mapping Basic Hr Knowledge Problem Solving Ux Research & Testing Design Systems Canva Crm Record Management Photoshop Product Discovery Prototyping Excel Business Analysis Figma Google Sheets Lightroom Workshop Facilitation Html Wireframing Inbound & Outbound Calling Query & Complaint Resolution Time Management Candidate Handling