Prakash U S
Relationship Manager @ Icici Bank Regional Office Abattur
Profile Summary
Detail-oriented professional with experience in banking, customer service, and administrative support.
Skilled in payroll coordination, employee data management, and handling operational processes.
Strong ability to manage records, supportHR admin functions, and ensure smooth business operations.
Work Experience
Gold Loan Product Knowledge, Follow up with sales leads and collect
customer information Manage sales pipeline & Achieving the monthly
target.
- offer ings to customers
- products as per requirement.
phone and E- mail.
- Managed customer accounts to ensure timely delivery of products and
services.
- Outbound calls to customers in credit card and Retail Liabilities of the
- Handling and resolving customer queries and complaint solver the
process queries & requests to customer's satisfaction.
- Complete the logs specified by the process (End of the day target).
- To identify and convert the opportunities of cross selling (banking
product - PLCC, FD, RD and loans) on a customer’s call.
- End-to-end customer relationship management including explaining
product offerings and resolving sales queries & Cross-selling product
- Cold calling and getting appointments, Generating and maintaining
database Understanding customer requirements Explaining the
- Communication & Convert leads for the company through telephonic
conversations.