Executive Sales @ Executive Force Pvt. Ltd.
Customer-focused operations professional with over 5 years of experience in customer support, sales operations,
logistics coordination, and team management. Proven ability to resolve customer issues efficiently, improve service
quality, and lead teams to achieve business targets. A quick learner with strong communication skills, committed to
delivering consistent results and contributing to organizational growth.
Led a team of 10 sales professionals, consistently achieving and exceeding assigned sales targets.
Developed and implemented effective sales strategies, contributing to a 98% increase in revenue.
Ensured high levels of customer satisfaction by resolving escalations and service issues promptly.
Conducted regular training and mentoring sessions to enhance team performance and skill development.
Collaborated closely with senior management to align sales objectives with overall business goals.
Handled customer queries via email, calls, and live chat, resolving technical and order-related issues.
Coordinated with warehouse teams to ensure accurate inbound and outbound logistics timelines.
Assisted customers with system setup, applications, and software-related concerns.
Managed and tracked customer issues using support ticketing systems to ensure timely resolution.
Updated system comments to monitor operations, verify functionality, and identify errors proactively.
Provided detailed product and service information to customers.
Resolved customer complaints and queries while maintaining service quality standards.
Explained insurance policies and solutions to potential and existing clients.
Identified customer needs and provided appropriate solutions to improve conversion rates.
Managed booking arrangements and ensured accurate customer communication.
Informed customers about products and services through inbound and outbound calls.