Bankar Milind Narayan

SME/ Junior Team Leader @ Home Credit India Finance Pvt. Ltd.

Room No. A-54/2 Sector-21 Turbhe, Navi Mumbai-400706 milindbankar20@gmail.com 8600545981
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
10.1 Years
Profile Summary

To have a clarity of a vision, and able to convert this vision in to more innovative ideas for the growth of your organization.

Work Experience
2016 – Present
SME/ Junior Team Leader
Home Credit India Finance Pvt. Ltd.
  • Taking escalation calls as a Second level for defaulter customer.
  • Handling outbound collection calls taking the escalation calls and acting as a operator.
  • Got opportunity to work for ECS campaign, Skip tracing Phone Call.
  • Maintain Team KPI as well as Team Shrinkage.
  • Good Knowledge in Excel ( V look up , making Roster formula ,etc )
  • Handling High DPD (Bucket 0 - M4 Bucket) customer.
  • Help to new operator to acheive monthly target also listen call and guide to how creat urgency to high DPD customer.
  • I have total 2 yr experience in team handling.
  • Good knowledge about CDR report.
  • Taking team meeting on daily basis and share feedback to operator regarding there performance.
Education
B.COM in General
N/A - 2013
Intermediate in General
N/A - 2010
High School in General
N/A - 2008
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Top Skills
Marathi Typing With 30 Wpm I Am Energized By Challenges Ms-Cit I Am Serious & Sincere About My Work English Typing With 40 Wpm Good Knowledge In Excel ( V Look Up , Making Roster Formula ,Etc ) Good Communication Skill Positive Approach Towards Work I Am Quickly Grasping The New Things