Job Description:

• Managed high-value delinquent accounts and ensured timely recovery through structured

follow-ups.

• Coordinated with internal teams to resolve disputes and improve collection efficiency.
• Mentored junior executives and contributed to achieving team targets.
• Maintained compliance with financial regulations and company policies.

Job Description:

• Assisted customers with EMI-related queries and provided timely support to ensure smooth

repayment processes.

• Educated customers on CIBIL scores and guided them on improving financial discipline.
• Resolved customer issues and handled escalations with a professional and empathetic

approach.

• Maintained accurate records of interactions and supported reporting for daily operations.

Job Description:

• Managed accounts to ensure timely debt collection.
• Contacted customers to resolve payment issues and secure payments.
• Negotiated payment plans while maintaining client relationships.
• Ensured compliance with policies and legal standards.

Job Description:

• Sold personal loans and assisted with E-Nach processing.
• Verified customer documents via calls.

Job Description:

• Managed customer relationships and achieved sales targets.
• Assisted customers in selecting suitable loan products.