Poonam Yadav

Customer Service Executive – Motor Insurance, Wizkidzz @

Mumbai unknown_4566915653420127448@example.com 9372606471
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
3.0 Years
Profile Summary

Customer Service Executive with nearly 3 years of experience in Motor Insurance
customer support. Experienced in handling customer calls, assisting with policy
renewals, resolving basic policy-related queries, and maintaining customer
records. Good communication skills and a customer-focused approach.

Work Experience
2024 – 2026
Customer Service Executive – Motor Insurance, Wizkidzz
  • Handled inbound and outbound customer calls.
  • Assisted customers with motor insurance policy renewal queries.
  • Provided basic information regarding policy details and required documents.
  • Coordinated with internal teams to resolve customer issues.
  • Maintained professional communication with customers.
2023 – 2024
Customer Support Executive – Motor Insurance, EbixCash
  • Attended customer calls regarding motor insurance policies.
  • Assisted customers with policy-related questions.
  • Helped customers with policy renewal processes.
  • Recorded customer interactions and updated details in the system.
Education
Sandesh College Of Arts, Commerce And Science, Bachelor Of Commerce (B.Com)
Degree in Commerce
2022 - 2022
Ambedkar College, Mumbai University, Higher Secondary Certificate (Hsc)
Degree in General
2019 - 2019
Sandesh College, Mumbai University, Secondary School Certificate (Ssc)
Degree in General
2017 - 2017
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Resume
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Top Skills
Policy Renewals Ms Word Call Handling Ms Excel: Basic Communication Skills Data Entry Customer Service