Kotipalli Ganga Bhavani

Customer Care Executive @ Digitide Solutions

hyderabad gangabhavani2581@gmail.com 7013523267
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
1.2 Years
Profile Summary

Customer Care Executive with hands-on experience in handling customer queries, resolving issues, and providing excellent customer support. Skilled in communication, problem-solving, maintaining customer relationships, and managing customer interactions through calls and emails. Experienced in handling multiple tasks, achieving customer satisfaction goals, and working effectively in a fast-paced environment

Work Experience
2025 – 2026
Customer Care Executive
Digitide Solutions
  • Handled inbound and outbound customer calls to address payment-related queries and provide timely resolutions.
  • Explained payment details, account information, and available repayment options to customers.
  • Maintained accurate records of customer interactions, payment updates, and follow-up activities in CRM systems.
  • Monitored overdue accounts and performed regular follow-ups to improve payment recovery rates.
  • Built strong customer relationships through professional communication and effective problem-solving.
  • Managed customer complaints and escalations while ensuring high levels of customer satisfaction.
  • Prepared daily collection reports and tracked progress toward assigned targets.
  • Consistently achieved collection goals while maintaining a positive customer experience
Education
Vivekananda Degree College
Bachelor of Science in computer science
N/A - N/A
Sri Chaitanya Junior Collage
Intermediate in General
N/A - N/A
Mnr Scottsdale School
High School in General
N/A - N/A
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Resume
40ce1df8ca7d417891a7956ee2d2614e.pdf
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Top Skills
Customer Relationship Management (Crm) Data Entry & Record Management Ms Excel Communication Skills Customer Service Paymet Collection And Follow-Up Problem Solving