Key Account Manager @ Safexpress
Results-driven Key Account Manager with hands-on experience in B2B sales, client relationship management, and operations across logistics and marketing domains. Proven expertise in driving revenue growth, improving retention rates, and optimizing service delivery through strategic planning and data-backed decision-making. Skilled in CRM systems, performance analytics, and process optimization, with a focus on building long-term partnerships and ensuring client satisfaction.
Led Logistics planning, development and account management to grow Paragon polymers private limited by being one point of contact to them.
Cultivated strong professional relationships with their warehouse, zonal managers and key dealers to drive long-term business development of customer with us.
Participated in Dealers and Retailers meet of customer to build dealers and customer alliances.
Coached, developed and motivated team to achieve revenue goals.
Developed and significantly grew assigned Customer [200] % within first year.
Collaborated with internal teams to streamline processes and improve efficiency.
Tracked KPIs and performance metrics to drive continuous improvement.
Assisted in identifying and understanding customer needs to provide suitable product recommendations, supporting overall sales efforts.
Initiated outbound communication through calls, emails, and chat to generate leads and contribute to sales conversions.
Prioritized daily tasks effectively, ensuring timely completion of assignments and maintaining high productivity throughout the internship.
Supported marketing initiatives by coordinating outreach activities and gathering customer feedback to refine sales strategies.
Maintained and updated CRM records to streamline the lead tracking and follow-up process.
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