Rajkumar Meher

CUSTOMER SUPPORT EXECUTIVE — Swiggy @ 2 Years

Unknown meherraja95@gmail.com 9348801051
Current CTC
3 LPA
Expected CTC
4 LPA
Notice Period
0 Days
Experience
2.0 Years
Profile Summary

Customer-focused professional with 2 years of experience in customer support voice process at Swiggy, along with experience in telesales
and customer information handling. Skilled in customer query resolution, active listening, communication, escalation handling, CRM/data
updates, follow-up, and process adherence. Comfortable working in target-driven, high-volume customer-facing environments while
maintaining service quality and accurate records.

Work Experience
N/A – Present
CUSTOMER SUPPORT EXECUTIVE — Swiggy
2 Years

Job Description:

  • Handled customer interactions through voice process and assisted customers with service-related queries and concerns.
  • Listened actively to customers, understood issues, provided appropriate resolutions, and maintained a professional customer
  • Managed escalations and follow-ups by coordinating with relevant internal teams for timely resolution.
  • Updated and maintained customer information and case details accurately in the system/CRM as required by the process.
  • Followed defined process guidelines, SOPs, quality standards, and communication practices while handling customer interactions.
  • Worked effectively in a high-volume, target-driven environment with focus on productivity, accuracy, and customer satisfaction.
N/A – Present
TELESALES EXECUTIVE — KreditBee
3 Months

Job Description:

  • Verified customer information and maintained accurate records in the system, supporting consistent and error-free processing.
  • Collected, updated, and validated information for completeness and accuracy before downstream processing.
  • Maintained process documentation and followed defined SOPs and compliance requirements consistently.
  • Coordinated with internal teams to escalate exceptions, track pending cases, and support timely closure.
  • Managed customer follow-ups and maintained organized records with clear status updates.
Education
B.Tech — Computer Science | Gandhi Engineering College, Bhubaneswar
ACADEMIC PROJECT in General
N/A - N/A
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Top Skills
Crm & Record Maintenance Customer Communication Customer Support & Voice Process Escalation & Follow-Up Inbound Customer Handling Lead/Customer Data Verification Ms Excel & Ms Word Problem Solving Process Adherence & Sop Compliance Query Resolution Team Coordination Telesales & Customer Engagement