Front Desk @ Hotel The Premium Villa
Results-driven Front Desk with 1.6 years of experience. Highly skilled in Microsoft Office, Basic Computer Literacy, Teamwork & Collaboration, Communication, with a proven track record of delivering high-quality results.
Front Desk: Handles check-in, check-out, room assignments, billing, and guest inquiries.
Reservation Agent: Manages room bookings, handles reservations, and coordinates with
guests.
Concierge: Assists guests with local information, bookings (like restaurants, tours), and
special requests.
Bellboy/Porter: Handles luggage, escorts guests to rooms, and provides basic guest
services.
Room Management: Handling room allocations, check-in/check-out processes.
Billing and Payments: Managing guest accounts, processing payments.
Communication: Coordinating with other hotel departments (housekeeping, F&B).
Guest Relations: Addressing guest complaints, requests, and feedback
Handled inbound and outbound calls to generate leads, promote products/services, resolve
customer queries and coordinated with the sales team for seamless lead handover.