Md Arif

Social Media Escalation Executive @ Radical Minds Technologies India Pvt Ltd

At+Po Rampur, P/S Harlakhi, District Madhubani, Bihar – 847240 mdarifktr7541@gmail.com 7050587541
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
1.7 Years
Profile Summary

Customer Support & Social Media Escalation Specialist with 2+ years of experience managing high-priority
interactions across platforms such as Twitter, Facebook, and Instagram. Skilled in CRM tools (Salesforce, Sprinklr)
and exploring Artificial Intelligence applications in customer experience, content creation, and automation.
Knowledgeable in AI models (LLMs), cloud AI services, and prompt engineering techniques to improve efficiency and
innovation.

Work Experience
2024 – 2025
Social Media Escalation Executive
Radical Minds Technologies India Pvt Ltd
  • Managed high-priority customer escalations on Twitter, Facebook, and Instagram, ensuring timely and effective

resolutions.

  • Utilized Salesforce and Sprinklr to track, document, and analyze customer interactions.
  • Partnered with cross-functional teams to resolve complex issues and shared insights for product/service

improvements.

2023 – 2024
Customer Support Executive
Ileads Auxiliaries Services India Pvt Ltd
  • Responded to customer queries via phone, email, chat, and social media.
  • Logged, tracked, and resolved issues while escalating complex cases to higher-level teams.
  • Maintained CRM records, generated service reports, and ensured customer satisfaction through follow-ups.
  • Provided feedback to management on recurring issues to improve service quality.
Education
Dpg Gurugram
Degree (Graduation) in General
N/A - 2025
Millat College
Intermediate in General
N/A - 2013
Ishs Basopatti
High School in General
N/A - 2011
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Top Skills
Twitter Salesforce Facebook Familiar With Prompt Engineering For Chatgpt & Ai Content Creation Instagram (Monitoring & Escalation) Knowledge Of Machine Learning Basics And Large Language Models (Llms) Strong Verbal & Written Skills In Hindi, English, And Kannada Understanding Of Ai Cloud Platforms (Google Gemini 2.0 Flash, Openai Apis, Cloud Ai Services) Sprinklr Awareness Of How Ai Algorithms And Neural Networks Work In Automation And Decision-Making