1. Handled US-based non-voice insurance processes for auto, home, and health insurance.
2. Collected and verified customer information through the client portal and processed insurance applications.
3. Maintained accurate records and consistently achieved

individual performance targets.

1. Led a team of 5–6 members by monitoring daily performance

and productivity.

1. Prepared performance reports in Microsoft Excel and shared

updates with the reporting manager.

Dr. Krishna’s Cancer Healer Center (Healthcare Process)

1. Assisted patients in booking appointments and coordinating

visits at nearby healthcare centers.

1. Maintained patient details and performed follow-ups to ensure

smooth appointment scheduling.

1. Provided support by handling patient queries and coordinating

with healthcare teams.

VISTAAR Finance (Loan Process)

1. Handled customer inquiries related to business and housing

finance services.

1. Identified customer requirements and connected interested

customers with branch managers based on location.

1. Followed up with customers regarding loan processing and

disbursement status.