Charan Kumar J

Accounts Receivable / Collections Executive @ Dpdzero Technologies Pvt. Ltd.

Andhra Pradesh, India charankttchi7@gmail.com 9491868298
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
5.6 Years
Profile Summary

Customer Support and Accounts Receivable Professional with 3+ years of experience in customer service, collections,
ATM operations, and payment recovery. Skilled in handling customer interactions, resolving disputes, negotiating
payment plans, and maintaining strong client relationships. Proven ability to improve collection efficiency, support
operational excellence, and deliver exceptional customer experiences. Adept at working in fast-paced environments
with strong communication, analytical, and problem-solving abilities.

Work Experience
2025 – Present
Accounts Receivable / Collections Executive
Dpdzero Technologies Pvt. Ltd.
  • Managed Accounts Receivable portfolios and monitored overdue customer accounts.
  • Contacted customers via phone, email, and written communication to collect outstanding payments.
  • Negotiated payment arrangements and supported customers in resolving overdue balances.
  • Investigated billing discrepancies and resolved payment-related disputes.
  • Maintained accurate records of collection activities, payment commitments, and account updates.
  • Generated collection performance reports and recovery status updates for management.
  • Coordinated with internal departments to ensure smooth reconciliation and payment processing.
  • Improved collection efficiency through consistent customer follow-ups.
  • Successfully resolved payment disputes, reducing delays in collections.
  • Contributed to improved cash flow by reducing aged receivables.
2024 – 2025
ATM Support Executive
Grass Roots Pvt. Ltd.
  • Monitored ATM performance and ensured uninterrupted service operations.
  • Coordinated with technical teams to resolve ATM-related issues efficiently.
  • Assisted in reducing downtime through proactive issue tracking and escalation.
  • Supported security monitoring and fraud-prevention activities.
  • Maintained service logs, operational records, and performance reports.
  • Collaborated with field support teams to ensure timely maintenance activities.
  • Contributed to improved ATM uptime and service availability.
  • Enhanced customer experience through prompt issue resolution and support.
2023 – 2024
Customer Support Executive
Altrust Technologies Pvt. Ltd.
  • Handled inbound and outbound customer interactions across multiple regions.
  • Resolved customer inquiries, complaints, and service requests effectively.
  • Provided accurate product and service information to customers.
  • Maintained customer records and documented service interactions.
  • Coordinated with internal teams to ensure timely issue resolution.
  • Delivered high-quality customer support while maintaining service standards.
  • Consistently achieved high customer satisfaction levels.
  • Recognized for strong communication and problem-solving skills.
Education
Vijayam Science And Arts Degree College
Bachelor's Degree in General
N/A - 2019
Bhashyam Iit-Jee Junior College
Intermediate in General
N/A - 2017
Pcr Government High School
High School in General
N/A - 2015
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Top Skills
Customer Service & Customer Relationship Management (Crm) Customer Retention & Satisfaction Ticketing Systems Ms Powerpoint Email Support Time Management & Multitasking Ms Excel Data Entry & Documentation Complaint & Dispute Resolution Process Improvement Team Collaboration & Communication Atm Operations Support Inbound & Outbound Calling Accounts Receivable & Collections Management Ms Word Payment Recovery & Negotiation Records Management Reporting & Analysis Ms Excel, Word & Powerpoint Data Analysis & Reporting Documentation & Record Management