Shrinivas Venkatesh Palkuru

Customer Support Executive – Insurance Services @ Sbi Insurance & Ewealth Insurance

Jn/1/29b3 Vashi sec 9 near Sharbhi Hotel pshrinivas44@gmail.com 8291580714
Current CTC
3 LPA
Expected CTC
4.2 LPA
Notice Period
0 Days
Experience
4.0 Years
Profile Summary

Talented professional executive with experience in sales, recovery, and customer support, seeking a challenging role to contribute skills in client handling, collections, and insurance services.

Work Experience
N/A – 2025
Customer Support Executive – Insurance Services
Sbi Insurance & Ewealth Insurance
  • Managed inbound and outbound customer queries related to insurance policies.
  • Assisted clients with insurance renewal process, premium payments, and policy updates.
  • Generated leads and promoted new life insurance sales.
  • Provided policy details, benefits explanation, and guided customers through claim procedures.
  • Maintained high customer satisfaction and timely resolution of service requests.
N/A – 2023
Executive – Sales
Cartrade Tech
  • Worked in Acko Drive as Sales Executive; promoted new car brands with discounts.
  • Explained offers, benefits, and guided customers through purchase process.
  • Worked with TVS, Jawa, Piggaio, Yezdi, Vespa, Aprilia, and Royal Enfield brands.
  • Engaged in customer feedback collection before and after sales.
  • Supported dealer calling, back-end work, and ensured customer satisfaction.
2023 – 2024
Executive – Recovery Agent (Pepper Advantage)
Axis Bank Credit Recovery – Rtoff Data
  • Handled client queries and recovery cases as per RTOFF data leads.
  • Contacted customers with overdue Axis Bank credit accounts and explained repayment plans.
  • Negotiated settlements and assisted in structuring repayment options.
  • Maintained accurate collection records and daily MIS reporting.
  • Ensured compliance with RBI and Axis Bank guidelines while interacting with clients.
2021 – 2022
Executive
Upstox
  • Worked in rejection and sales department.
  • Managed inbound LIC IPO and outbound calls.
  • Assisted customers with trading and demat account opening.
  • Handled client queries and ensured customer satisfaction.
Education
High School in General
N/A - N/A
Intermediate in General
N/A - N/A
BCOM GRADUATED in General
N/A - N/A
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Top Skills
Basic Computer Knowledge (Ms Office, Excel) Client Query Handling Credit Recovery & Collections Customer Relationship Management Insurance Support & Renewals Sales & Negotiation