Chetna Sharma

Retention & Growth Manager @ Devika Hyundai

Udhampur, Jammu & Kashmir chetnakerni@gmail.com 8492001867
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
11.3 Years
Profile Summary

Dynamic and growth-driven professional with 5+ years of experience in sales, digital marketing, influencer marketing, and business consulting across EdTech, SaaS, and service sectors. Proven track record in leading startups, driving user acquisition, executing high-converting campaigns, and forming strategic alliances. Adept at building scalable funnels, optimizing operations, and driving measurable business outcomes.

Work Experience
2025 – Present
Retention & Growth Manager
Devika Hyundai
  • Led end-to-end customer experience for the Service department, ensuring high CSI/NPS scores.
  • Handled customer complaints and escalations, achieving timely and effective resolutions.
  • Coordinated with service advisors, workshop, and technicians to ensure smooth service operations and on-time delivery.
  • Ensured compliance with Hyundai service SOPs, audits, and CRM processes.
  • Conducted post-service follow-ups and feedback analysis to drive continuous improvement.
  • Implemented customer retention initiatives including EW, SOT, and value-added services.
  • Managed service appointments, reminders, and repeat visit planning to improve retention.
  • Trained and guided the customer care team on communication standards and customer handling.
2025 – Present
Co-Founder | Campaign Manager
Pro Media Network
  • Spearheaded end-to-end influencer marketing campaigns across sectors including EdTech, lifestyle, and SaaS, resulting in a 40%+ increase in brand reach for clients.
  • Managed campaign budgets of 7110 lakhs, ensuring cost efficiency and delivering an average ROI uplift of 3.5x.
  • Built and nurtured a robust network of 200+ nano, micro, and macro influencers to maximize engagement and campaign effectiveness.
  • Conducted in-depth performance tracking using tools like Google Analytics, Meta Business Suite, and CreatorIQ; implemented insights to improve campaign KPIs by 25%.
  • Cultivated long-term relationships with content creators, ensuring consistent brand messaging, on-time content delivery, and repeat collaboration opportunities.
2023 – 2025
Growth Manager
3Dot14
  • Spearheaded multi-channel user acquisition campaigns, driving a 40% increase in qualified leads and enhancing overall brand visibility across digital platforms.
  • Implemented data-driven funnel optimization strategies, boosting conversion rates by 25% and significantly improving the user onboarding experience.
  • Devised and executed scalable growth hacks, contributing to a 30% uplift in monthly recurring revenue (MRR) within the first quarter.
  • Forged and managed strategic B2B partnerships, resulting in a 20% expansion of the customer base and new revenue streams from co-branded initiatives.
  • Conducted A/B testing and leveraged performance analytics to refine customer acquisition costs (CAC) and increase lifetime value (LTV).
  • Collaborated cross-functionally with product, sales, and marketing teams to align growth initiatives with overall business goals.
2023 – Present
Founder
Guide O Buzz
  • Built a full-service digital consulting agency serving EdTech, SaaS, and service clients.
  • Managed 25+ B2B/B2C clients (incl. 7 international), improving MQLs and conversions.
  • Spearheaded strategy, execution, and automation for content, social media, and ads.
  • Generated 50%+ uplift in qualified leads within 6 months.
2022 – 2023
Senior Operation Manager
Physicswallah
  • Spearheaded the launch of 15+ online NEET batches, driving student enrollment and retention across digital platforms.
  • Built and scaled CollegeWallah & CA Wallah verticals from the ground up, leading strategy, operations, and GTM execution.
  • Led a 15-member audit team, maintaining 95%+ content accuracy through stringent quality checks and SOPs.
  • Achieved a 30% reduction in batch escalations by optimizing delivery processes, implementing structured issue-tracking systems, and enhancing team responsiveness.
  • Collaborated cross-functionally with content, product, and ops teams to align business objectives with student experience.
  • Analyzed growth metrics and implemented data-driven solutions that improved engagement KPIs across new verticals.
2021 – 2022
Business Development Manager
Conceptlive Edtech Pvt. Ltd,
  • Led 200+ one-on-one counseling sessions and product demonstrations, improving lead-to-conversion rate by 30%.
  • Closed high-ticket subscription packages valued at 750K 61L+, boosting monthly revenue by 170L+.
  • Managed a pipeline of 300+ warm leads weekly, ensuring timely follow-ups and personalized sales strategies.
  • Trained and mentored 50+ new BDEs, improving team onboarding efficiency and reducing ramp-up time by 40%.
  • Collaborated with marketing and content teams to align sales messaging, resulting in 25% higher demo show-up rates.
2020 – 2021
Senior Business Development Associate
ByjuFs: Think & Learn Pvt. Ltd.
  • Drove student enrollments and revenue growth by converting high-quality leads through consultative sales and needs-based counseling
  • Managed the complete sales cyclefrom lead generation and product demonstration to negotiation and closure
  • Achieved and consistently exceeded monthly/quarterly sales targets in a high-pressure, target-driven environment
  • Built strong relationships with parents and students, ensuring trust, clarity, and long-term customer satisfaction
  • Analyzed customer requirements to recommend the most suitable learning solutions and subscription plans
  • Maintained accurate CRM records, tracked follow-ups, and ensured timely closure of opportunities
  • Mentored and supported junior associates, sharing best practices to improve team performance
  • Collected customer feedback and market insights to help improve sales strategies and product positioning
Education
Pacific University
B.Tech in Computer Science & Engineering
N/A - 2020
10+2 (JKBOSE) in Science (PCM)
N/A - 2015
Resume Preview
Resume
7d7974afa1874f969cbcef59d4e50b22.pdf
PDF File
Download Resume
Top Skills
Communication Strategic Thinking Business Consulting Time Management Influencer Marketing & Campaign Management Problem-Solving Growth Strategy & Execution Performance Marketing Client Relationship Management Team Leadership Strategic Partnerships B2B & B2C Lead Generation Sales Funnel Optimization Management