Profile Summary

VIJAYAKUMAR.T
COMPANY NAME
: FELIDAE infosec PVT Ltd
Designation
: Tele collection (Voice process)
Process
: MPOKKET& Bajaj finance
TOOLS&UTILITIES
: MS OFFICE&EXCEL
DURATION
: Jan 2024 TO Sep 2024
Language
: Telugu, English, Kanada, Hindi
D.R.A certificate
: No
ROLES&RESPONSIBILITY
Handle many inbound and calls to customers and clients.
Identify the needs of customers resolve issues and provide solutions.
Ensure you follow the customer service script provided by the company for uniformity.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance targets and customer queries.2
2) COMPANY NAME
:
V.G.M consultants Ltd
Designation
: Tele collection (voice process)
Process
: Mahindra finance
TOOLS&UTILITIES
: MS OFFICE&EXCEL
DURATION
:
October 22/10/24 to March 30/03/25
Language
:
Telugu, English, Kanada, Hindi
D.R.A Certificate
:
NO
Key Responsibilities

Making Calls and Reminders: Call customers with overdue accounts or approaching due dates to
remind them about their Equated Monthly Installments (EMIs).

Negotiating Payments: Talk to customers to understand their payment delays, negotiate reasonable
repayment plans, or settle dues.

Sharing Digital Links: Send digital payment links (such as WhatsApp payment links) and
reminders to make it easy for customers to clear dues online.

Achieving Targets: Meet monthly collection and recovery targets set by the company.

Updating Records: Keep accurate daily records of customer calls, payment commitments, and
account status updates in the system.

Resolving Queries: Help customers understand their loan terms, billing details, and simple dispute
resolution steps.
3) COMPANY NAME
: Hands on management pvt
Designation
: Tele collection (voice process)
Process
: Khataha book
TOOLS&UTILITIES
: C.R.M MS OFFICE&EXCEL
DURATION
:
October 29/10/25 to March 30/03/26
Language
:
Telugu, English, Kanada, Hindi
D.R.A Certificate
:
NO
Key Responsibilities

Outbound Calling: Make scheduled and high-volume calls to merchants or end-users with
overdue or pending balances.

Payment Negotiation: Follow up on payment commitments and negotiate realistic repayment
schedules based on user situations and company policy.

Query Resolution: Educate customers on digital repayment choices and clear up basic
payment-related confusions.

Target Achievement: Meet daily and monthly recovery and collection targets under quality
guidelines.

Data Logging: Update CRM software instantly with call logs, customer feedback, and
promised payment dates.
Name
:
VIJAYAKUMAR.T
Father Name
:
SREENIVASULU
Date of Birth
:
01-06-1996
Blood Group
:
AB+ POSITIVE

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Education

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