Customer Support Executive @ Concentrix
Customer support professional with over 6 years of experience, good communication skills,
strong problem-solving abilities and a proven track record of delivering excellent customer
service and ensuring client satisfaction.
Handled flight, hotel, and travel bookings using Amadeus through email, chats & calls
Assisted customers with itinerary changes, cancellations, and travel queries.
Maintained accurate booking records for seamless travel arrangements.
Managed inbound customer interactions via emails & chats.
Resolved customer queries and complaints related to Amazon products.
Ensured high levels of customer satisfaction through effective issue resolution.