Anil Chawhan

Customer Service Associate @ Compliance With Rbi Regulations

Escalating complex cases to senior management or legal teams when needed chawhananil50@gmail.com 9353591485
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
0.0 Years
Profile Summary

Dynamic professional with proven expertise in operation management and customer relationship

Work Experience
N/A – Present
Customer Service Associate
Compliance With Rbi Regulations
  • Resolved FASTag payment issues, UPI transactions, and bill payments within TAT, ensuring
  • compliance with RBI regulations.
  • Addressed fraud transactions, payment discrepancies, and account-related inquiries, ensuring prompt
  • resolution.
  • Managed social media escalations, providing timely support and solutions to customer concerns.
  • Provided accurate information on services, features, and promotions to enhance customer
  • experience.
  • Logged customer interactions in CRM and ensured timely issue resolution according to company
  • policies.
  • Managed inbound and outbound operations, ensuring timely resolution of customer support tickets
  • within defined turnaround time (TAT).
  • Handled and resolved payment issues for riders and delivery partners, ensuring accurate and prompt
  • processing of transactions.
  • Conducted KYC verification for riders, ensuring all documentation complied with company and
  • regulatory standards.
  • Coordinated and tracked ONDC orders, ensuring timely updates and issue resolution to maintain
  • smooth delivery operations.
  • Monitored daily logistics operations, addressing challenges such as delivery delays, payment
  • discrepancies, and other service disruptions.
  • operational performance and customer satisfaction.
  • Collaborated with cross-functional teams (finance, customer service, logistics) to resolve operational
  • issues and optimize service delivery.
  • Managing delinquent accounts and perform skip tracing to locate customers.
  • Ensured compliance with RBI guidelines in all debt recovery activities.
  • Negotiating payment plans with customers to resolve outstanding debts.
  • Monitoring payment schedules and follow up to ensure timely recovery.
  • Assisted in team performance by collaborating with colleagues to achieve monthly targets.
  • Escalating complex cases to senior management or legal teams when needed.
  • Maintaining accurate records of customer interactions and recovery efforts.
  • Providing regular reports on recovery progress and customer status.
  • Resolving customer disputes related to payments or account issues.
  • CUSTOMER SERVICE ASSOCIATE
N/A – Present
Operation Associate
Cogent
  • OPERATION ASSOCIATE
  • LOADSHARENETWORKS , BANGLORE
N/A – Present
Debt Management Executive
Navi
  • DEBT MANAGEMENT EXECUTIVE
  • NAVI FINTECH , BANGLORE
  • 04/23 to 08/23
  • 09/23 to 01/24
  • 02/24 to 18th Feb 2026
Education
Vishwajyoti Degree College
B.Sc in General
N/A - N/A
Ddu Independent Pu Science College
Ddu Independent Pu Science College , Shahapur in General
N/A - 2024
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Resume
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Top Skills
Customer Service Customer Relationship Management Corporate Governance Communication Skills Quality Assurance Supply Chain Management Figma Logistics Retail Banking