Ritu Bhagat

Operations Manager @ Cgs Business Group

Pune, India 411057 ritubhagat.riim@gmail.com 8878879299
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
4.3 Years
Profile Summary

MBA (Marketing) professional with hands-on experience in operations and customer relationship management. Skilled in managing 30+ outlets, resolving customer complaints, handling stock and team management, and ensuring revenue growth. Experienced in using CRM tools, coordinating with vendors, and maintaining smooth business operations.

Work Experience
2025 – Present
Operations Manager
Cgs Business Group
  • Supervised multiple outlets, ensuring smooth daily operations and service quality.
  • Tracked sales performance and implemented revenue improvement strategies.
  • Ensured timely vendor payments and maintained supplier relationships.
  • Managed stock levels to avoid shortages and maintained adequate supplies in the godown.
  • Conducted monthly outlet visits to ensure hygiene, service quality, and customer satisfaction.
  • Managed attendance, payroll, and hiring for outlet and office staff.
  • Onboarded outlets on Swiggy and Zomato to boost online visibility and orders.
  • Monitored digital marketing activities to increase brand reach and sales.
2025 – Present
CRM Executive
Vtp Realty
  • Client Relationship Management: Helped clients with their concerns and built strong relationships.
  • Salesforce Data Management: Kept customer and booking data organized and updated in Salesforce.
  • Welcome Calls: Greeted new clients and provided initial guidance on the process.
  • Agreement Scheduling: Coordinated and scheduled agreement signings.
  • Payment & Loan Tracking: Managed collections, disbursements, and Salesforce updates.
  • Bank Coordination: Worked with banks to ensure smooth loan processing.
  • Query Resolution: Assisted clients with concerns related to agreements, payments, and loans.
2024 – 2024
CRM Executive
Vtp Realty
  • Client Relationship Management: Helped clients with their concerns and built strong relationships.
  • Salesforce Data Management: Kept customer and booking data organized and updated in Salesforce.
  • Welcome Calls: Greeted new clients and provided initial guidance on the process.
  • Agreement Scheduling: Coordinated and scheduled agreement signings.
  • Payment & Loan Tracking: Managed collections, disbursements, and Salesforce updates.
  • Bank Coordination: Worked with banks to ensure smooth loan processing.
  • Query Resolution: Assisted clients with concerns related to agreements, payments, and loans.
2023 – 2024
Sales Executive
Rohan Builders And Developers Pvt. Ltd.
  • Property Presentation: Showed properties to clients and explained their features and benefits.
  • Client Relationship Management: Helped clients with their concerns and built strong relationships.
  • Follow-ups: Kept in touch with potential buyers to encourage sales.
  • Negotiation and Deal Closure: Negotiated payment terms and closed deals with clients.
Education
Ramachandran International Institute Of Management (Riim)
PGDM in Marketing
2022 - 2024
G.D. Rungta College Of Science And Technology
Bachelor of Business Administration in General
2019 - 2022
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