Samreen

Team Leader - Customer Success @ Bimapay Finsure Pvt. Ltd. , Delhi

Bharat Nagar, New Friends Colony, New Delhi : 110025 samreenmalik0024@gmail.com 8178360737
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
4.1 Years
Profile Summary

5 years of experience in Debt Collections & Customer Services.



































Possess good communication Skills
Can work in diverse environments as a part of the team.

Work Experience
N/A – Present
Tele Collection Officer
Shiva Enterprises

Company Profile: Collection Agency of Mobi Kwik, Volkswagen, Kotak Mahindra Vantage and Reliance Home Finance.

  • Back end Coordination and Updating of All Field Executives Daily Visit Feedback
  • Maintaining Daily Payment Collection MIS and Resolution Summary.
2025 – 2025
Team Leader - Customer Success
Bimapay Finsure Pvt. Ltd. , Delhi

Company Profile: Insurance policy Premium and Surrender Value of policy Financing Fintech platform.

  • Leading team of 6 collection agents, allocating daily calls and ensure daily completion of allocated tasks.
  • Work closely with my Manager and ensure we delivered less than 0.5%policy cancellation.
  • Key empanelled Insurers - Star Health, HDFC Ergo, Magma , Care Health, ICICI Lombard to name a few.
2021 – 2025
Senior Tele Collection Officer, Healthcare loans
Loantap Credit Products Pvt Ltd, Gurugram

Company Profile: Pune Based NBFC with Healthcare ( UNOFIN) based at Gurugram.

  • Handling UNOFIN healthcare Collections ( X bucket to infinity) and delivering a MOM performance of 95% efficiency.
  • NPA Calling through Legal Notices/Demand Notices sent on Whatsapp/Email to customers and converting payments.
  • MOM NPA resolution 10% of the allocated pool.
  • Cash Collection of approx. 4-5 lacs every month in NPA pool.
  • Pulling out Daily MIS reports and sharing Resolution Summary with Reporting Manager for further Roll out.
  • Assisting colleagues in their respective allocation and also taking escalation calls in some cases.
Education
Ignou, Desh Bandhu College
Bachelor of Arts in General
N/A - 2025
G.G.S.S School, Srinivas Puri
Intermediate in General
N/A - 2019
Skv School , New Friends Colony
High School in General
N/A - 2017
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Top Skills
Positive Attitude Punctual And Target Oriented Self-Driven Hardworking Open To New Learnings Motivated