• Manage and nurture relationships with existing customers to drive product penetration and enhance customer lifetime value.
• Identify and pursue cross-sell and up-sell opportunities for banking products including Loan, CASA, Insurance, and Investment

solutions.

• Achieve individual sales targets by sourcing new customers and deepening relationships with existing ones.
• Provide end-to-end customer service, addressing queries, resolving issues, and ensuring high customer satisfaction.
• Maintain strong knowledge of banking products and market trends to recommend suitable financial solutions.
• Ensure compliance with bank policies, processes, and regulatory guidelines.

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial solutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals and identified upsell opportunities by understanding client requirements and offering suitable solutions,

contributing to revenue growth and customer retention.

• Managed customer relationships and handled sales conversations professionally, ensuring high client satisfaction and long-term

business continuity.