Jeson Pandit

Senior Operations Executives @ Krazybee Services Limited

Bengaluru jesonpandit028@gmail.com 6303206674
Current CTC
3 LPA
Expected CTC
4 LPA
Notice Period
0 Days
Experience
5.7 Years
Profile Summary

Highly motivated and performance-driven professional with 1+year of experience in customer support and 2 years of experience in senior operations within business loans. Expertise in end-to-end loan processing, document verification, compliance checks, customer negotiation, and telesales. Proven ability to manage CRM systems efficiently, reduce processing errors, and enhance customer satisfaction. Strong analytical, communication, and problem-solving skills with a consistent track record of optimizing operations and driving revenue growth.

Work Experience
2024 – 2026
Senior Operations Executives
Krazybee Services Limited

Job Description:

  • Managed end-to-end processing of business loan applications from login to disbursement.
  • Coordinated with credit, risk, and sales teams to ensure smooth loan processing.
  • Handled customer negotiations regarding loan eligibility, documentation gaps, and repayment terms.
  • Reduced processing errors by maintaining accurate CRM updates and quality checks.
  • Maintained strong follow-up with customers to improve approval and disbursement ratios.
2023 – 2023
Customer Support Advisor
Ebix Cash Global Services Pvt Ltd.

Job Description:

  • Handled inbound and outbound calls to assist patients with scheduling, rescheduling, and cancellation of appointments.
  • Coordinated with hospital departments to ensure smooth appointment confirmation and patient satisfaction.
2022 – 2023
customer support executive
Mervice Infotech Pvt. Ltd.

Job Description:

  • Handled inbound and outbound customer interactions via calls, emails, and chat support.
  • Resolved customer queries, complaints, and service requests in a timely and professional manner.
  • Maintained accurate customer records and updated details in CRM systems.
Education
Balayesu Degree&Pg College
Bachelor of Business Administration. in General
N/A - N/A
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Top Skills
Business Loan Processing Credit Assessment Support Crm Management Customer Negotiation Document Verification & Kyc End-To-End Case Handling Telesales & Lead Conversion