Customer Service Associate (CSA) & Store In-Charge @ Optival Healthcare Pvt. Ltd.
Desirous to work in an organization that provides adequate opportunity for career development
and to learn to utilize my knowledge and contribute to the success of an organization through
my sincere efforts.
Customer-focused professional with over 2 years of experience in customer service
operations, store management, and sales support.
Skilled in handling POS systems, order processing, inventory control, and customer account management.
Proven ability to resolve customer concerns with empathy while building trust and long-term loyalty.
Adept at multitasking, prioritizing daily operations, and supporting team goals to
enhance customer satisfaction and business performance.
Key Responsibilities & Skills:
Managed POS systems, billing, orders, and refund processing
Handled customer accounts, inquiries, and issue resolution efficiently
Maintained inventory records and ensured stock accuracy
Generated sales and inventory reports for management review
Delivered empathetic, patient, and solution-oriented customer support
Collaborated with team members to meet service and sales targets
Results-driven Sales Executive with hands-on experience in banking products and customer
acquisition.
Focused on identifying customer needs, promoting suitable financial solutions, and
supporting branch sales objectives.
Strong communication skills with the ability to build rapport,
explain products clearly, and ensure a positive customer experience while meeting performance
targets.
Key Responsibilities & Skills:
Promoted banking products and services to customers
Assisted in customer onboarding and basic documentation processes
Built and maintained strong customer relationships
Achieved individual and team sales targets
Coordinated with branch staff to support daily sales operations
Ensured compliance with banking policies and service standards