Strategic HR Alignment: Aligning the People & Culture roadmap with business goals by partnering with leadership on workforce planning, succession mapping, and KPI cascading to embed a high-performance culture across Burgerama – Cloud Kitchens.

• HR Operations Governance: Managing the full employee life cycle—recruitment, induction, onboarding, payroll coordination, statutory record-keeping, and smooth exits—while guiding a three-member HRBP team to deliver consistent, compliant HR service.
• Talent Acquisition Leadership: Sourcing multi-level talent via job portals, campus drives, employee referrals, and niche vendors; negotiating contracts, reducing time-to-hire and hiring cost, and implementing referral programs that uplift talent quality.
• Payroll Management: Salary inputs, F&F settlements, statutory deductions (PF, ESIC, LWF, PT, Gratuity), salary audits
• Employee Engagement & Retention: Designing rewards & recognition schemes, wellness drives, festival and birthday events, and pulse surveys; analysing attrition dashboards and launching targeted retention initiatives to sustain workforce stability.
• Compliance & Regulatory Oversight: Ensuring 100 % adherence to PF, ESIC, PT, and LWF mandates; chairing the POSH Internal Committee, conducting awareness workshops, and resolving grievances to uphold a safe, inclusive workplace.
• Policy & Process Optimization: Drafting, updating, and socializing HR policies and SOPs aligned with evolving labour laws; conducting knowledge sessions to drive employee understanding and organizational clarity.
• Data-Driven HR Reporting: Producing weekly dashboards on attendance, transfers, confirmations, hiring cost, leave, and grievances; leveraging insights for proactive decision-making and continuous process improvements.
• HR Documentation & Letters Management: Drafted and issued Offer, Appointment, Absconding, Warning, and Termination letters in compliance with company policy and labor laws. Ensured all employee communications were professionally documented, dated, and acknowledged, serving as records for audit and legal compliance.
• POSH Governance and Workplace Safety: Led the Internal POSH Committee, conducted awareness workshops, and ensured legal compliance to maintain a respectful, inclusive, and secure work environment.
• Performance Management (PMS): Goal setting, appraisal cycles, rating consolidation, increment letters

HR Business Partnership: Collaborated closely with business leaders to align HR strategies with operational goals, providing consultative support on workforce planning, employee relations.

• Full-Cycle Recruitment Management: Led end-to-end recruitment processes across multiple functions and levels, optimized sourcing channels, negotiated vendor contracts, and ensured timely onboarding of quality talent, resulting in improved hiring efficiency and reduced costs.
• Employee Relations & Engagement: Resolved complex employee grievances, implemented engagement initiatives including workshops and recognition programs, and fostered a positive work environment that contributed to reduced attrition and higher employee satisfaction.
• HR Operations & Process Optimization: Oversaw payroll coordination, maintained accurate HR records and MIS reporting, streamlined HR processes, and ensured seamless execution of onboarding, induction, and exit formalities with high accuracy and compliance.
• Employee Relations and Grievance Handling: Addressed complex employee relations issues, managed grievance redressal mechanisms, and promoted a culture of trust and transparency that improved productivity and morale.
• HR Documentation & Letters Management: Drafted and issued Offer, Appointment, Absconding, Warning, and Termination letters in compliance with company policy. Ensured all employee communications were professionally documented, dated, and acknowledged, serving as records for audit and legal compliance.

Recruitment and Onboarding: Managed full-cycle recruitment activities including sourcing, interviewing, and coordinating onboarding processes to ensure timely and quality hiring aligned with organizational needs.

• HR Operations and Documentation: Maintained accurate employee records, prepared HR reports and MIS, facilitated exit formalities, and supported training coordination and employee engagement initiatives to streamline HR functions.

Handled end-to-end recruitment for multiple clients across industries by coordinating hiring needs with client HR teams.

• Managed job requirements across roles and levels, sourcing CVs through portals like Naukri, Monster, and Shine.com.
• Conducted resume screening and shortlisting, followed by sharing qualified profiles with clients in a timely manner.
• Scheduled and coordinated interviews between clients and candidates, ensuring a smooth process and prompt communication.
• Followed up with selected candidates for documentation, offer acceptance, and joining coordination.
• Served clients in multiple sectors: BPO, Consumer Durables, Banking, FMCG & F&B, Hospital & Pharma, and Hospitality/Hotels.
• Recruited across diverse roles including:

Sales – Field Sales, Inside Sales

HORECA – Junior to Senior roles

IT – Developer & Technical Profiles

Accounts & Finance, Graphic Designers, and BPO – Inbound, Outbound & Chat (Domestic & International)

Handled end-to-end recruitment for multiple clients across industries