Mohammed Fahad Waheed

Razorpay – Customer Support Executive ( ) @ None

Bangalore fahad162003@gmail.com 8748899172
Current CTC
4 LPA
Expected CTC
4.2 LPA
Notice Period
7 Days
Experience
3.3 Years
Profile Summary

Customer Support Executive with 3+ years of experience in customer service, fintech
operations, chat support, email support, escalation handling, and customer relationship
management. Seeking Work-From-Home opportunities in customer support, operations,
back-office support, or virtual assistance.

Work Experience
2024 – 2025
Razorpay – Customer Support Executive ( )
  • Assisted customers with payment gateway and account-related queries.
  • Resolved merchant concerns through calls, emails, and support tickets.
  • Coordinated with internal teams for issue resolution.
2023 – 2023
ISON Xperiences – Customer Support Executive ( )
  • Worked on the Etisalat UAE international outbound process.
  • Assisted customers with service-related inquiries and issue resolution.
  • Maintained customer records and follow-ups.
2022 – 2023
Ola Electric – Customer Support Executive ( )
  • Handled inbound customer support and service requests.
  • Managed escalations and resolved customer concerns.
  • Provided floor support to team members.
Education
Sacred Heart Composite Pu College – Puc (Accounting)
High School in Accounting
2018 - 2022
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Top Skills
Customer Service Chat Support Email Support Escalation Handling Communication Skills Data Entry Operations Team Coordination Crm Tools Problem Solving Customer Support Business Ms Office