Nasar Shaik
Senior Customer Service Executive @ Nobroker Technologies Solutions Pvt Ltd.
Profile Summary
I'm a hardworking person,always thinking for more about to know new skills and I'm a person who is thinking and gaining knowledge on updating skills every day.I had achieved awards in my current firm for my commitment to work.
Work Experience
Handled customer queries through calls, emails, and chat.
Resolved customer issues related to the MyBillBook application.
Assisted users with account setup, billing, invoicing, and GST-
related queries.
Escalated and tracked complex issues to ensure timely
resolution.
Maintained high customer satisfaction through effective support.
Monitored customer tickets and followed up until closure.
Collaborated with internal teams to improve customer experience.
Trained and guided junior team members on support processes.
Handled customer queries via calls, emails, and chat.
Assisted with account onboarding and KYC verification.
Resolved customer issues and complaints promptly.
Guided customers on investment and fixed deposit products.
Escalated complex issues to relevant teams.
Maintained accurate customer records in CRM.
Ensured high customer satisfaction and service quality.
- Greeted and welcomed customers to a friendly environment.
- Responsible for assigned daily targets.
- Goals set for per weekly rating, maintaining relationship with target customers, customer service to register on website.
- Assist with oubounds calls & inbound to do listings as per customer satisfaction.
- Proper execution of reactivation and new listing capability.
- Refer customers to appropriate services and representatives.
- Promote the products available at No Broker to the external user base.