Vishal Raju Malekar

Assistant Center Manager @ Ais Windshield Experts (Shield Autoglass)

Pune vishalmalekar1134@gmail.com 9373669341
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
4.5 Years
Profile Summary

Results-driven Operations Professional with 3+ years of progressive experience managing end-to-end center/floor operations, process monitoring, and team leadership across fast-paced service environments. Proven ability to track daily performance metrics, ensure operational and quality compliance, coordinate across teams and functions, and resolve escalations quickly to maintain uninterrupted service delivery. Comfortable owning full operational accountability, building structured processes, and driving consistent, measurable outcomes in any operations-intensive setting.

Work Experience
2026 – Present
Assistant Center Manager
Ais Windshield Experts (Shield Autoglass)
  • Overseeing end-to-end center operations including job scheduling, technician coordination, customer handling, and daily revenue targets.
  • Managing team performance, service quality, and customer satisfaction metrics across windshield repair and replacement services.
2025 – 2026
Sales Associate → Acting Store Lead
Lenskart
  • Consistently exceeded monthly revenue targets through structured upselling, cross-selling, and real-time floor coaching of the sales team.
  • Stepped into de facto Store Lead role — managing daily operations, staff scheduling, and team KPIs during absence of senior management.
  • Maintained zero customer escalations across entire tenure; trained team on conflict resolution and service excellence.
  • Onboarded and mentored new joiners on product knowledge, sales processes, and brand standards — reducing time-to-productivity.
2024 – 2026
Sales & Operations Manager
Travasa Agro
  • Held full P&L responsibility — managing pipeline, deal closures, and revenue targets end-to-end without direct supervision.
  • Built a loyal client portfolio from scratch with strong retention through consistent relationship management and solution-based selling.
  • Directed cross-functional teams across procurement, logistics, and customer service; launched promotional campaigns that expanded market reach.
2023 – 2023
Sales & Service Intern
Jsm Business & Technology
  • Supported retail floor operations, technical product support, and customer service; built foundational skills in billing, inventory, and client communication.
Education
B.Sc (In Progress) in General
N/A - 2026
Resume Preview
Preview not available for this file type (DOCX)

You can download the file to view its contents.

Resume
cfa2e2181a064eb2aa85756fc8bc8b32.docx
DOCX File
Download Resume
Top Skills
Cross-Functional Coordination Customer Experience Escalation & Issue Resolution Kpi Tracking & Reporting Operations & Process Monitoring Quality & Compliance Control Staff Scheduling & Training Standard Operating Procedures Team Coaching & Development