Monica Massey

Team Lead @ Wipro Ltd

Unknown monicamassey07@gmail.com 9560594643
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
11.7 Years
Profile Summary

Product-focused, results-driven professional with 5+ years of experience specializing in data analysis, market research, and strategic
project management across IT and financial research sector. Expert in gathering and interpreting user and market data to inform product
strategies, optimize development processes, and deliver successful launches. Proven ability in cross-functional collaboration, stakeholder
management, and implementing process improvements that achieved a 95% increase in quality scores. Adept at leading product feature
development, facilitating agile teams, and translating customer insights into actionable product enhancements. Recognized for delivering
award-winning initiatives and driving operational efficiency to achieve ambitious business objectives. Seeking to leverage analytical,
research, and leadership skills in a forward-thinking product management role to deliver innovative, user-centric solutions.

Work Experience
2025 – Present
Team Lead
Wipro Ltd
  • Monitor overall success of workflow service delivery and maintain overall accountability for the request fulfillment process for a workflow.
  • Review performance data from the operations teams to evaluate the effectiveness of individual team members.
  • Lead on technical discussions as well as lead a team and provide the technical guidance and support and also ensure that the team has all necessary resources to perform delivery work.
  • Document any process improvement opportunities, and submit this information to quality management
  • Serve as incident coordinator and confirm the reporting incident validity, category, and priority level and assign incidents to the correct group or resource for close out Assess the feasibility of proposed problem resolutions, including the resource availability and potential schedules; review and approve workarounds and resolutions.
  • Determining, creating, and implementing internal process improvements, such as redesigning infrastructure for increased scalability, improving data delivery, and automating manual procedures.
2024 – 2025
Subject Matter expert (SME)
Wipro Ltd
  • Conduct qualitative and quantitative analysis to identify critical process gaps, inefficiencies, and perform through root cause analysis.
  • Lead cross-functional workshops to create detailed current and future-state process maps, customer journeys, and service blueprints to design optimized workflows.
  • Design and implement measurement systems by defining Key Performance Indicators (KPIs) and control plans to track process health and sustain improvements.
  • Create data-driven business cases that articulate problem statements, proposed solutions, and expected Return on Investment (ROI) to secure stakeholder buy-in.
  • Partner with process owners, product managers, and strategy teams to translate business needs into concrete process improvement initiatives.
  • Act as a key influencer to drive organizational alignment and guide teams through the successful implementation of large-scale process transformations.
2022 – 2024
Senior Analyst
Wipro Ltd
  • Conducted extensive research and analysis on markets, trends and technologies.
  • Provided expert insights on market dynamics, regulatory developments and financial implications.
  • Analyzed and interpreted complex datasets related to Physical Asset and Commodity, investment trends, and market forecasts.
  • Developed and maintained financial models to support strategic decision-making.
  • Served as the primary point of contact for the team, addressing inquiries and providing expert guidance.
  • Delivered presentations and workshops to educate analysts on market developments and BNEF's analytical tools.
  • Compiled Scrum data, designed and delivered PowerPoint presentations to streamline project tracking and ensure timely deliverables as per the SLA.
  • Stayed updated on emerging technologies, policies, and market developments in the renewable energy sector.
  • Participated in training and development conducted by clients.
2018 – 2022
Associate analyst
Wipro Ltd
  • Workflow review suggested by BNEF team via emails and SOPs, diminishing process gaps and boosting productivity.
  • Collaborated with senior departments to address project-related inquiries and issues.
  • Obtained business information and key data by reviewing files ,records, and other documents, informing responses to development requests.
  • Compiled tailored monthly analytics and reports for senior management, utilizing Excel, company filings, and financial reports to validate the BNEF website accuracy.
Education
Lovely Professional University
MBA in General
2025 - 2027
University Of Delhi
BA in General
2015 - 2018
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Top Skills
Strong Communication Research Skills Secondary Research Bloomberg Terminal Jira Excel Data Mining Time Management Negotiation Team Management Strategic Planning Attention To Detail Data Analysis Collaborative Skills Critical Thinking Powerpoint Research Scrum Power Query Teamwork Word Sops Brds Analytical Organizing Skills Problem-Solving