Customer Support @ Godigit General Insurance Private Limited
To seek a career in where my skills are utilized to fullest of its growth.
To groom Myself by collaborating with good successful company/organization & people in a competitive environment with good growth prospects
To execute quality work flawlessly for signification contribution of organization development.
To pursue a challenging career in your esteemed organization and to utilize my knowledge of the subject and practical skills to the best possible extent to grow and always work for the benefit of organization, while being innovative, resourceful, and flexible.
Job Description:
Handling Inbound calls of customer queries General-Motor, Life, Health and Travel Insurance.
Handling Regional calls of customer quires in insurance basis.
Handling Two and Four-Wheeler Video Pre-Inspection.
Handling Escalation calls and also resolving the customers concerns face to face.
Job Description:
To answer customer enquirers calls on customer enquiry forum and suggest alternative product accordingly for Out-of-stock orders and pitch for other products with discounts and current offers.
Handle Closing and opening of Online store based on the request received on daily basis according to the schedule timing.
Responding proactively on enquirers of customers on COC group and convert into sale closure by offering discounts and pitch for additional products to increase no of sales
Handle Delivery partner calls on daily basis on an average of20-25calls per day on order deliveries.
Fulfill New channel partner CPG orders, up sell new product and verify details to process the delivery and billing (Approx. of about - 20 order per day)
Resolution to be provided for the complaints received through calls and replace correct orders by EOD and get confirmation from customer and delivery team
Follow up on each complaint received and close accordingly.
(Eg: wrong order, missing items etc. in CPG and Cold beverages)
Key Performance indicators in Delivery Impact Management (Assigned KRA)
Onboarding of new stores on different channel partners forum.
Pitch on new Products for channel partner across Pan India and create follow up.
Handle and resolve Escalations of Delivery Partner received from customer and other sources.
Updating of store contact and Lat long details on the aggregator’s platform
Store Status check and publish report on daily basic
Inventory, MDM and Tech check sat the time of new product launch and Listings.
Listing of new channels details.
Updated and Maintain trackers and publishing of Weekly revenue trend report.
Manage third party delivery partner expenses, update invoice and billing in sync with finance team.
Outbound calling for social media offers and confirming of orders.
Job Description:
Manage and resolve customer complaints regarding Service& Quality and handle replacements
Updating and maintaining reports related to performance and customer data base for future orders on existing customer discounts
Maintain daily productivity (OB Calls)
Maintain Schedule Adherence