Kota Divya Rani

Associate Customer Support – UBI (Union Bank of India) Process @ Tech Mahindra

Izzath Nagar, Kondapur, Hyderabad – 500084 kotadivyarani12@gmail.com 9398557758
Current CTC
2.5 LPA
Expected CTC
4 LPA
Notice Period
0 Days
Experience
2.0 Years
Profile Summary

Customer Support professional with experience in the UBI (Union Bank of India) process at Tech Mahindra, handling inbound and outbound customer calls. Skilled in understanding customer requirements, resolving queries, providing accurate information, and maintaining customer satisfaction. Strong communication, problem-solving, active listening, and interpersonal skills. Comfortable working in rotational and fixed shifts and committed to maintaining call quality and productivity.

Work Experience
N/A – Present
Associate Customer Support – UBI (Union Bank of India) Process
Tech Mahindra
  • Handled inbound and outbound customer calls for the UBI process.
  • Assisted customers with banking-related queries and requirements.
  • Understood customer concerns and provided appropriate solutions.
  • Resolved customer issues professionally while maintaining customer satisfaction.
  • Provided accurate and timely information to customers.
  • Maintained call quality, accuracy, productivity, and process standards.
  • Followed UBI process guidelines, company policies, and procedures.
  • Maintained professional communication while handling customer interactions.
  • Worked collaboratively with team members to achieve process targets.
Education
Sgite
B.Tech in General
2018 - 2022
Sri Gowthami Junior College
Intermediate in General
2016 - 2018
Government High School
High School in General
2015 - 2016
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Top Skills
Detail-Oriented: Able To Understand Customer Requirements And Provide Accurate Responses. Customer Relationship Management Active Listening Time Management Team Collaboration Banking Customer Support Problem-Solving: Focused On Identifying Customer Issues And Providing Suitable Solutions. Process Compliance Ms Office Team Player: Able To Collaborate Effectively With Colleagues. Customer Query Resolution Call Quality & Productivity Adaptable: Willing To Learn New Processes, Tools, And Procedures. Flexible: Comfortable Working In Rotational And Fixed Shifts. Problem Solving Communication: Good Verbal And Written English Communication Skills. Verbal & Written Communication Customer-Focused: Committed To Delivering Excellent Customer Service.