Objective: @ Balaji.Biradar1667@Gmail.Com
Detail-oriented professional with 6+ years of experience in Quality Assurance, Document Accessibility, Mortgage Processing, and
Banking Operations. Seeking a challenging position where I can utilize my analytical, problem-solving, and quality-focused skills to
contribute to organizational growth and continuously enhance my professional expertise.
TATA CONSULTANCY SERVICES, May 2020 - May 2026
Client: USAA
Duration: Oct 2025- May 2026
Project: Document Accessibility & Quality Assurance
Domain: Vehicle Insurance | PDF Accessibility | Quality Assurance (QA)
Roles and responsibilities:
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Performed document quality checks using Adobe Acrobat Pro to identify formatting issues, incorrect reading order, and
jumbled content.
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Corrected document structure, reading order, and tagging to ensure accessibility compliance.
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Validated document accessibility using NVDA and JAWS screen readers to ensure accurate content narration and usability.
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Verified document quality and accessibility standards before submitting them to the next stage of the workflow.
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Created and maintained a Playbook (SOP) to document the process, enabling smooth knowledge transfer and helping new
team members quickly understand the workflow.
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Tools & Technologies: Salesforce, Adobe Acrobat Pro, NVDA, JAWS
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Document Types: Auto Policy, Homeowners Policy, Renters Policy, Insurance ID Card
Client: Corelogic, US
Duration: June 2020 – Sept 2025
Domain: Banking & Finance Services and Insurance
Project: Mortgage
Roles and responsibilities:
•
Review loan documents prepared by attorneys and title companies for the processing of commercial real estate loans.
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Ensure bank collateral is secured by making certain insurance, flood, inspection and other items required are sufficient and
within compliance of bank and federal policy.
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Ordered and reviewed loan documents and settlement statements (HUD's) as well as required third party
documentation/services required for closings.
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Ensured the mortgage loan files were within bank policy and followed all federal mortgage regulations and guidelines.
Client: Bajaj FinServ Limited, India
Duration: July 2019 - May 2020
Domain: Retail Banking
Project: Customer Support
Roles and Responsibilities:
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Designed new process for Customer KYC and keeping vigil on all transactions.
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Investigated and solved escalations and satisfied customers with concrete solutions to their problems identified areas and
opportunities to upgrade quality standards within management processes and systems.
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Identified areas of improvement to increase speed, quality and gain efficiencies.
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Also include identifying needs for implementing new processes and analyzing project trends to improve and optimize existing
processes.
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Provides specific training, coaching, direction and mentoring to new team members. Also participates with on-call duties on
rotational basis.
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Acted as a point of Contact for the resolution of escalations, enquiries and complaints from external and internal customers and
providing plan of actions with execution adherence.
KEY SKILLS AND COMPETENCIES:
•
Proficient in Communication skills
Nationality:
Indian
DOB:
20-01-1996
Language Known: English, Hindi, Marathi, Telugu
Marital Status:
Single
DECLARATIONS:
I hereby declare that the information given above is true to the best of my knowledge and belief.
ADDITIONAL SKILLS
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Strong Analytical & Debugging Skills
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Self-Motivated team player
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Quick Adaptability
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Quality Driven
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Strong decision making and problem-solving skills.
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An ability to build rapport and trust quickly with work colleagues.
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Able to prioritize tasks and workloads in order of importance.
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Track record of delivering results with deadlines.
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Good Knowledge in Microsoft Excel, Outlook and other office tools.
EDUCATIONAL QUALIFICATION
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B. Com (Computers) from Siddhartha degree and PG college aft. Osmania University in the year 2018.
B BALAJI