Handling the Poonawalla PL, Bajaj TWL, Manappuram PL, TVS Car Loan, Varthana Education Loan and Money view PL. Live, Bucket and written off accounts collection and recovery handled.

• Managed and resolved customer disputes regarding Loan transactions, ensuring timely and accurate adjustments to accounts
• Assisted in recovering outstanding amount debts by negotiating payment plans, reducing delinquencies, and improving collection rates.
• Educated customers on how Live, Bucket and written-off accounts affect their CIBIL scores, guiding them on steps to take for score improvement and future credit access.
• Successfully handled a high volume of credit card debt settlement cases, meeting deadlines and achieving a high recovery rate for written-off or overdue accounts.

Managed and resolved customer disputes regarding credit card transactions, ensuring timely and accurate adjustments to accounts

• Assisted in recovering outstanding credit card debts by negotiating payment plans, reducing delinquencies, and improving collection rates.
• Educated customers on how written-off accounts affect their CIBIL scores, guiding them on steps to take for score improvement and future credit access.
• Successfully handled a high volume of credit card debt settlement cases, meeting deadlines and achieving a high recovery rate for written-off or overdue accounts.

Promote and sell IndusInd Bank credit cards to potential customers.

• Identify and target new sales opportunities through market research.
• Provide product information and assist customers in choosing suitable credit card options.
• Achieve sales targets and contribute to team performance.
• Process applications and ensure required documentation is completed accurately.
• Build and maintain strong relationships with customers for long-term retention.
• Track and report sales progress to management