• Installed, configured, and maintained Windows Server environments, ensuring optimal performance and uptime.
• Performed system monitoring, verified hardware and database integrity, and resolved server performance issues.
• Managed Active Directory (AD), DNS, DHCP, and Group Policies to maintain secure and efficient network access.
• Administered Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) — managing users, licenses, and policies.
• Implemented MFA and Conditional Access to strengthen M365 security.
• Configured, monitored, and maintained firewalls (Sophos, Fortinet, Palo Alto) to protect network infrastructure.
• Collaborated with network teams for segmentation, VPN setup, and security improvements.
• Provided L2/L3 technical support for hardware, software, network, SAP HANA, and Salesforce issues.
• Responded to IT support tickets and resolved incidents within defined SLAs.
• Implemented and monitored security protocols, performed patch management, and ensured compliance.
• Managed antivirus, EDR, and system backups to maintain data integrity.
• Configured and deployed laptops and desktops (Windows OS) with standard applications and network connectivity.
• Diagnosed and resolved hardware, software, and performance issues on endpoints.
• Maintained and tracked IT assets, ensuring proper documentation and lifecycle management.
• Handled PAN-India IT procurement, budgeting, and vendor coordination for hardware, software, and network services.
• Based on the role of Sr. IT Engineer and the provided guidelines, here are eight resume experience statements tailored for a professional resume:
• Led cross-functional teams to implement Agile methodologies, resulting in improved project delivery timelines and enhanced collaboration.
• Developed and optimized complex IT infrastructures using cloud solutions, significantly increasing system reliability and scalability.
• Spearheaded the integration of advanced monitoring tools, enhancing system performance visibility and reducing downtime incidents.
• Developed and executed comprehensive IT strategies that improved service delivery and elevated user satisfaction levels.
• Championed the adoption of Agile methodologies, fostering cross-functional collaboration and accelerating project timelines for key initiatives.
• Mentored junior engineers, facilitating skill development and promoting best practices in system design and troubleshooting.
• Managed the integration of new technologies, streamlining operations and optimizing resource allocation for increased efficiency.

• Configured terminal servers and thin clients to optimize network performance and user experience.
• Maintained and updated IT Assets List, ensuring accurate inventory records, and tagged new systems with respective Host Names.
• Proficiently handled MAC and Windows OS recovery, minimizing system downtime and data loss.
• Managed G-suite Administrator Account, ensuring efficient user access and system control.
• Conducted daily backup of company data to prevent data loss and maintain information security.
• Network security and performance.
• Coordinated with ISP vendors for services like Leased Lines, Broadband, and PRI Lines to ensure uninterrupted network connectivity.

• Resolving technical issues and conducting troubleshooting to ensure uninterrupted PC and network functionality.
• Addressing system slow-down problems through effective troubleshooting techniques.
• Assisting clients in resolving technical issues, initiating ticket generation, and offering timely support.
• Managing vendors and coordinating with third-party vendors such as Dell and Canon for hardware-related concerns.
• Conducting maintenance and ensuring seamless connectivity for Video Conference Polycom and Conference Calls.
• Operating within the Windows 7 client domain to cater to the organization's IT requirements.
• Updating and maintaining an accurate inventory of IT assets to facilitate streamlined operations.
• Providing installation and support for SAP, Gati ERP, and Jwellary Cad Application.
• Troubleshooting and resolving issues related to laptops, desktops, and network printers to uphold operational efficiency.
• Allocating desktops, laptops, and data cards to new employees, ensuring a smooth onboarding process.
• Managing and updating Windows OS licenses to ensure compliance and security.
• Overseeing the company domain and hosting sites, while effectively collaborating with vendors to maintain seamless operations.

Diagnosed and resolved hardware, software, and network issues to ensure smooth system performance.

Maintained PCs within the network, ensuring proper connectivity and system stability.

Troubleshot system performance and slow response issues effectively.

Provided technical support to clients, logged tickets, and ensured timely resolution.

Handled vendor management and coordinated with third-party vendors (Dell, Canon) for hardware maintenance.

Managed and supported video conferencing systems (Polycom) and conference call setups.

Administered Windows 7 client domains and user accounts.

Maintained and updated the IT asset inventory, system hostnames, and license records.

Installed, configured, and supported laptops, desktops, and printers for end users.

Managed user credentials — password resets and security key updates as per company policy.

Assigned and configured IT equipment (desktops, laptops, data cards) for new employees.

Supported remote access users at offsite company locations.

Managed company domain, hosting services, and coordinated with external vendors for uptime and support.