K. Pavan Kumar

Customer Relationship Officer (CRO) — HR & Client Operations @ Unimoni Financial Services

Unknown k.pavan3171@gmail.com 9908543171
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
0.0 Years
Profile Summary

High-impact Human Resources & Operations Specialist with a comprehensive background in team leadership, employee life
cycle coordination, workplace conflict resolution, and performance management. Proven expertise in leveraging high-touch
interpersonal strategies and modern administrative techniques to optimize organizational workflows, boost retention, and
elevate employee engagement. Exceptional communicator proficient in 4 languages, skilled in driving cross-functional
alignment and managing high-stakes corporate operations.

Work Experience
N/A – Present
Customer Relationship Officer (CRO) — HR & Client Operations
Unimoni Financial Services
  • Operations Leadership: Spearheaded high-volume client operations and query management, establishing high retention standards and top-tier client satisfaction.
  • Retention Strategies: Executed proactive engagement initiatives and relationship-building models, reducing client churn through structured follow-ups.
  • Compliance & Documentation: Maintained strict adherence to operational policies and sensitive documentation standards in a regulated environment.
N/A – Present
Customer Service Executive — Talent Outreach & Relations
Mexpo International Pvt. Ltd.
  • Communication Strategy: Deployed high-level interpersonal strategies, including the Mirror & Match Technique, to manage complex candidate and stakeholder communications.
  • Outreach Operations: Managed high-volume cold calling and telesales campaigns, effectively identifying, engaging, and qualifying prospective partners.
  • Workflow Optimization: Re-engineered response and grievance protocols, improving query turnaround time and communication efficiency.
N/A – Present
Senior Executive — Team Management & Operational Oversight
Reliance
  • Team Leadership: Directed team operations and cross-functional coordination, ensuring perfect alignment with organizational performance targets.
  • Conflict Resolution & Culture: Mediated internal disputes, facilitated team meetings, and fostered an inclusive workplace environment focused on collaborative achievement.
  • Project & Target Execution: Oversaw project timelines and performance metrics, consistently surpassing productivity benchmarks.
N/A – Present
Sales Executive — Account Management
Royal Enfield
  • Relationship Management: Cultivated strategic accounts and drove brand engagement utilizing advanced negotiation and product presentation techniques.
N/A – Present
Executive Assistant & Documentation Specialist
Good Samaritan Cancer & General Hospital
  • HR & Administrative Records: Managed critical organizational documentation, equipment logs, and operational audit trails to guarantee regulatory compliance.
Education
Gitam University, Vizag
Bachelor of Arts (B.A.) in General
2025 - 2026
N.S.R.K Junior College, Eluru
Intermediate in General
2024 - 2025
St. Xavier’S High School, Eluru
High School in General
2022 - 2024
in General
2019 - 2021
in General
2015 - 2017
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Top Skills
Conflict Resolution Hr Documentation Process Optimization Ms Office (Excel, Word, Powerpoint) Mirror & Match Techniques Stakeholder Engagement Client Relationship Building Employee Relations Talent Acquisition Team Leadership On Boarding Assistance Problem Solving Negotiation