Shivraj Hagalgunde

Sales Executive / Customer Service Executive @ Cell Point

Bhavani Peth Solapur 413002 shivrajhagalgunde0@gmail.com 8446797928
Current CTC
3 LPA
Expected CTC
3.5 LPA
Notice Period
30 Days
Experience
5.0 Years
Profile Summary

A results-oriented management professional seeking a challenging role where I can
leverage proven leadership skills, strategic planning abilities, and expertise in team
building to drive organizational success. Dedicated to fostering a collaborative
environment; optimizing operational efficiency and exceeding performance targets. Eager
to contribute to a dynamic organization focused on growth and innovation.

Work Experience
N/A – Present
Growth & Customer Relations Exicutive
Chhotu Samosa
  • Managed cashier operations, billing, and daily outlet operations.
  • Built strong customer relationships and ensured excellent guest experience.
  • Generated corporate leads and coordinated B2B orders.
  • Increased sales through upselling, cross-selling, and customer retention.
  • Managed Swiggy, Zomato, Google reviews, and online customer engagement.
  • Collected customer feedback and resolved service issues efficiently.
  • Maintained high standards of hospitality, hygiene, and service quality.
  • Supported outlet sales growth through marketing and relationship management.
2024 – Present
Business Operations Assistant
Sha Ventures
  • Assisted in sales and marketing activities by interacting with customers and providing detailed product information.
  • Managed customer inquiries, processed orders, and ensured a smooth order-handling process.
  • Conducted market research to identify customer needs, market trends, and business opportunities.
  • Supported marketing campaigns and promotional activities to enhance product awareness and sales.
  • Maintained customer relationships and contributed to improving customer satisfaction and retention.
2023 – 2024
Digital Marketing Advisor
Freelancer
  • Managed social media marketing activities across various platforms.
  • Created engaging content, creatives, captions, and promotional posts for social media campaigns.
  • Planned, executed, and monitored Meta (Facebook & Instagram) advertising campaigns.
  • Optimized ad performance to improve reach, engagement, and lead generation.
2022 – 2023
Sales Executive / Customer Service Executive
Cell Point
  • Assisted customers in selecting smartphones, mobile accessories, and electronic products based on their requirements.
  • Provided excellent customer service and product demonstrations to enhance customer satisfaction and sales.
  • Handled billing and cash transactions accurately using POS systems.
  • Managed daily stock inventory, stock verification, and replenishment activities.
Education
Solapur University
M.com In Advance Banking in General
2026 - N/A
Sangmeshwar College Solapur
B.Com in General
2023 - 2025
Shivaji Jr College Solapur
Intermediate in General
2020 - 2021
Siddheshwar High School Solapur
High School in General
2018 - 2019
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Resume
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Top Skills
Customer Orientation Excel Skills Computer Excel Interpersonal Communication Tracks And Replenishes Hospitality Supplies To Ensure Uninterrupted Operations. Excellent English Communication Skills Creates Engaging Content And Responds To Guest Queries Across Social Media Platforms To Boost Brand English Communication Digital Marketing Inventory Management Ms Office Social Media Engagement Focuses On Understanding And Meeting Client Or Stakeholder Needs Effectively. Digital Marketing Skills Public Speaking & Presentation Skills Ms Office Skills Computer Skills Communication