Rajudorai R

Customer Operations/ Senior Executive @

Customer Support Specialist rajuofficial007@gmail.com 7406274460
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
4.1 Years
Profile Summary

Customer operations / Senior Executive / associate

Work Experience
2025 – 2026
Customer Operations/ Senior Executive
  • Customer operations/ Senior Executive
2024 – 2024
Customer Support Specialist
2021 – 2024
Analyst
Customer Executive
  • Analyst / Customer Executive
  • ​ Handle customer queries through phone, email, chat, or other channels.
  • ​ Maintain accurate records of customer interactions in CRM systems.
  • ​ Escalate complex or unresolved issues to the appropriate department.
  • ​ Maintained high accuracy while meeting strict SLA and productivity benchmarks.
  • ​ Provide information about products, services, orders, payments, and account-related issues.
  • ​ Identify recurring customer problems and share feedback with the relevant teams.
  • ​ Produced dashboards and reports tracking penalty exposure and abatement success.
  • ​ Proficiency in using CRM software and other relevant applications
  • ​ Ability to handle challenging customer interactions gracefully and professionally
  • ​ Strong problem-solving skills and attention to detail
  • ​ Maintained a database of transaction activity to detect anomalies and potential fraud.
  • ​ Analyzed transaction behavior and account activity to identify unusual account risks.
  • ​ Managed P1 customer cases and escalated to the risk management team as needed.
Education
Bharath Education Society -- 2021
B.Com in General
N/A - 2021
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Negotiation Accounting Customer Service Taxation Customer Relationship Management Corporate Governance Communication Skills R Microsoft Word Problem Solving