Kirubhakaran J

CUSTOMER RELATIONSHIP MANGER @ Royal Enfield Service Center - Nexus Motorrad

Kolathur, Chennai kirubhakirubhakaran.j2000@gmail.com 8056159074
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
3.1 Years
Profile Summary

MBA graduate with a specialization in Human Resources and Marketing, expertise in customer relationship management, client engagement, and strategic communication. Seeking a higher position to leverage relationship-building capabilities, customer-centric problem-solving, and business development skills to enhance client satisfaction, foster long-term partnerships, and contribute to sustainable organizational growth.

Work Experience
2026 – Present
CUSTOMER RELATIONSHIP MANGER
Royal Enfield Service Center - Nexus Motorrad
  • Managed customer relationships by serving as the primary point of contact for service-related inquiries, appointments, and feedback.
  • Ensured a seamless customer experience by coordinating with service advisors, technicians, and customers throughout the vehicle service lifecycle.
  • Proactively followed up with customers regarding service updates, delivery schedules, and post-service satisfaction, contributing to enhanced customer retention.
  • Handled customer complaints and escalations professionally, providing timely resolutions and maintaining high levels of customer satisfaction.
  • Maintained accurate customer records, service histories, and feedback reports using CRM systems to support relationship management and service quality initiatives.
  • Promoted service packages, annual maintenance contracts (AMC), and value-added services, supporting business growth and customer loyalty.
  • Conducted customer satisfaction surveys and analysed feedback to identify service improvement opportunities and enhance the overall customer experience.
  • Collaborated with cross-functional teams to ensure adherence to service standards, improve operational efficiency, and strengthen brand reputation.
2025 – 2025
AR CALLER |CLIENT PARTNER
Access Healthcare
  • Managed denial resolution activities within the Commercial Follow-Up team, ensuring timely investigation, follow-up, and closure of outstanding claims.
  • Handled Fragmented Payer accounts and pending payment reconciliations, driving efficient revenue recovery and reducing aging accounts receivable.
  • Performed hospital billing operations, insurance authorizations, eligibility verification, underpayment analysis, and commercial IRC processes with a high level of accuracy and compliance.
  • Oversaw end-to-end denial management processes, identifying root causes, coordinating with payers, and implementing corrective actions to improve reimbursement outcomes.
  • Collaborated with internal teams and insurance providers to resolve claim discrepancies, expedite payment processing, and enhance operational efficiency.
  • Maintained adherence to organizational policies, payer guidelines, and regulatory requirements while ensuring service quality and revenue cycle optimization.
2023 – 2025
CUSTOMER SUPPORT EXECUTIVE
Omega Healthcare
  • Delivered high-quality customer service and Accounts Receivable (AR) support by adhering to industry best practices and organizational standards.
  • Conducted patient interactions, insurance eligibility verification, and claim submission support for BCBS and other healthcare clients, ensuring accuracy and compliance.
  • Managed claim denials and follow-up processes, contributing to improved revenue cycle performance and timely resolution of outstanding accounts.
  • Consistently achieved 95% production efficiency, maintained 90% KRA compliance, and supported quality stabilization through attention to detail and process adherence.
  • Collaborated with cross-functional teams to resolve billing and insurance-related issues while ensuring exceptional client and patient satisfaction.
2022 – 2023
CLIENT COORDINATOR
Rapid Care Pvt Ltd
  • Managed Background Verification (BGV) processes, insurance document reviews, and quality assurance activities, ensuring accuracy, compliance, and high client satisfaction.
  • Coordinated effectively with clients, vendors, and cross-functional teams to facilitate timely verification processes and deliver reports within established service-level agreements (SLAs).
  • Maintained comprehensive documentation, prepared status reports, and provided regular updates to stakeholders, ensuring smooth client operations and prompt resolution of queries.
  • Demonstrated strong relationship management and communication skills by addressing client concerns, enhancing service quality, and supporting operational efficiency.
  • Ensured adherence to organizational standards and quality benchmarks while handling sensitive client information with confidentiality and professionalism.
Education
Panimalar Engineering College, Chennai
MBA in HR and Marketing
2020 - 2022
A.M. Jain College, Chennai
BSc in Chemistry
2017 - 2020
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Resume
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Top Skills
Client Engagement & Retention Complaint Handling & Escalation Management Customer Relationship Management (Crm) Denial Management & Ar Follow-Up Insurance Verification & Claims Support Microsoft Excel, Word, Powerpoint Reporting & Documentation Service Operations & Coordination Stakeholder Management