Job Description:

Responsibilities:

Loan Disbursement



Verify loan approval documents and customer information before

disbursement.



Ensure all required KYC and compliance documents are complete and valid.



Process loan disbursements accurately and within defined turnaround times.



Coordinate with operations, credit, and finance teams to resolve documentation

issues.



Update loan details in the loan management system.



Ensure compliance with internal policies and regulatory requirements.



Maintain accurate records of all disbursed loans and supporting documents.



Generate and review daily disbursement reports

Loan Recovery



Monitor loan repayment schedules and overdue accounts.



Follow up with customers regarding pending EMIs through calls, emails, or

messages.



Record customer interactions and payment commitments in the system.



Coordinate with collection teams for delinquent accounts.



Process repayment entries and reconcile recovery transactions.



Escalate high-risk or non-performing accounts as per company policy.



Prepare MIS reports on collections, overdue accounts, and recovery

performance.



Support legal or recovery teams by providing required documentation when

necessary.

Client: Pink-Lotus Technology Pvt ltd

Role: Senior Executive

Responsibilities:



Handled approximately 250 outbound calls per day to prospective UK-based

customers.



Achieved daily sales targets by promoting loan and health insurance products.



Explained product features, benefits, and eligibility criteria to customers in a

Resume of James

clear and professional manner.



Built strong customer relationships through effective communication and active

listening.



Identified customer needs and recommended suitable financial and insurance

solutions.



Managed the end-of-the-end sales process, from initial customer interaction to

successful product conversion.



Maintained accurate customer records and followed up with prospects to

maximize sales opportunities.



Consistently demonstrated strong communication, negotiation, and customer

service skills while working in a target-driven environment.

TECHNICAL SKILL:



Basic knowledge of MS Office (MS Word, MS Excel)



Excellent communication and interpersonal skills



Able to work in hard situations personally and in team or group List one of your

strengths



Thinking from the perspective of customer or client satisfaction towards the

outcome I am giving

STRENGTH:



Good Communication Skills.



Can work effectively as a team, as well as individually.



Ready to take responsibility.



Quick Learner and Good Interpersonal Skills.