TECHNICAL SUPPORT ENGINEER @ Oracle Communications Pvt
Skilled Technical Support Engineer with a proven track record, adept in software upgrades
and technical troubleshooting. Experienced IT professional with expertise in 4G network
Diameter Signaling Routers (DSR), User Data Repository and 3G network Eagle Provisioning
Application Processor.
Leveraged Linux knowledge and ticket management skills to enhance system performance and
customer satisfaction. Demonstrated ability to lead successful upgrade projects, ensuring
seamless transitions and robust system reliability.
Dynamic professional with a strong ability to address complex challenges and adapt to
emerging technologies. Seeking a challenging role that fosters professional development and
technological advancement.
Performing pre-health checks and post-health checks to analyze server status.
Executing several upgradation procedures based on varied servers.
Enhancing customer support to create SRs for resolving server issues, with the help of
the TAC team.
Maintained accurate records with SRs for all completed upgrades and troubleshooting
efforts.
Server Upgrade Acceptance
Monitoring progress throughout the entire upgrade cycle, ensuring all deadlines are met
Resolved any issues that arose during the installation process in a timely manner
Updated and maintained databases with current information.
Collaborated closely with other departments to ensure compatibility between different
systems and upgrades.
Raising Red Hat cases and uploading sosreport to find the root cause.
Copying the files and directories from one server to other server by using RSYNC and
SCP.
Install, Update, query and remove software packages with RPM and YUM
Mitigating the redhat related vulnerabilities on the Linux servers.
User management creation and troubleshooting
Decommissioned virtual and physical servers as per operational procedures.
Executed patching activities for both physical and virtual servers.
Conducted server hardening activities in compliance with client security policies.
Managed Logical Volumes (LVs) including creation, extension, and reduction based on
client specifications.
Resolved permission-related issues involving Sticky Bit and Access Control Lists (ACLs)