Aliyas Baby

Customer Support Associate (Non-Voice Process) @ Sutherland

Padathuveettil (H), Edathala P.O., Pukkattupady, Ernakulam, Kerala – 683561 aliyasbaby@outlook.com 7025114421
Current CTC
0 LPA
Expected CTC
3 LPA
Notice Period
30 Days
Experience
0.9 Years
Profile Summary

MBA candidate specializing in Marketing and Finance with 8 months of customer support experience at Sutherland and internship experience with ITC Limited (ESPB Division).
Strong communication, customer relationship management, problem-solving, market research. Seeking opportunities in customer support, operations, or business development.

Work Experience
N/A – Present
Customer Support Associate (Non-Voice Process)
Sutherland

Job Description:

  • Processed customer requests through chat and email while maintaining high accuracy and service quality.
  • Verified customer information before updating internal systems.
  • Maintained accurate records using CRM applications and support tools.
  • Reviewed customer information and documents for completeness and correctness.
  • Led cross-functional coordination to resolve customer issues, reducing escalation time by 20%.
  • Worked in a target-driven environment while maintaining productivity and quality.
N/A – Present
Marketing & Business Research Intern
Itc Limited (Espb Division)

Job Description:

  • Conducted market and business research by collecting information from retailers and distributors.
  • Spearheaded collection, verification, and analysis of market data, improving data reliability by 15%.
  • Prepared reports based on market observations and sales trends.
  • Owned the data collection process, delivering clean datasets that supported business decision-making.
  • Collaborated with cross-functional teams to improve reporting quality.
Education
Fisat Business School
MBA in General
N/A - N/A
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Resume
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Top Skills
Analytical Thinking Attention To Detail Backend Operations Business Research Crm Tools Data Entry Data Validation English Communication Microsoft Excel Microsoft Powerpoint Microsoft Word Problem Solving Record Management Report Preparation Time Management