Nikki Niharika

OLA @ Telesales Process

Bangalore nikkiniharika321@gmail.com 9608251392
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
1.3 Years
Profile Summary

Energetic and dedicated professional with strong analytical, problem-solving, decision-making, communication, customer
service, leadership, coordination, and team management skills. Seeking career advancement in a challenging and
growth-oriented work environment.

Work Experience
2025 – 2026
OLA
Telesales Process
  • Handled both Inbound and Outbound Telesales Processes.
  • Managed and supervised a team of 10–13 team members.
  • Monitored daily team performance, productivity, and sales targets.
  • Guided team members to achieve assigned sales and conversion targets.
  • Handled customer interactions, follow-ups, and sales-related queries.
  • Prepared and monitored daily performance reports and team metrics.
Education
Institute
MBA in General
2018 - 2022
Cms Business School
Degree in Business
2018 - 2022
Mount Carmel School
65% in General
2018 - 2022
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Top Skills
Drive Google Meet Outlook & Microsoft Teams Customer Service Leadership Planning Internships & Training Internship At Medibuddy Ms Excel & Microsoft Office (Word Powerpoint) Communication Skills Decision Making Coordination Internship At Infosys Docs & Slides Team Management Sheets G-Suite: Gmail