Mohit Chauhan

Customer Service Executive @ Cogent E Services

Greater Noida Chauhanmohit002.mc@gmail.com 8178354298
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
1.7 Years
Profile Summary

Experienced and driven Sales Representative with a proven track record of exceeding goals and increasing sales volume and company presence. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company. A strong leader with the ability to increase sales and develop strategies to retain customers. Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.

Work Experience
2022 – 2023
Business Devlopment Executive
Credflow
  • Developed and maintained customer relationships, resulting in a 100% increase in repeat business
  • Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day
  • Developed customer relation for business growth
  • Achieved 100% target each month
  • Worked on various softwares like, LeadSquared, Ozontel, Freejun, Google sheets,etc
  • Handelled a Team of 5 Members and helped them in achieving targets
2021 – 2022
Customer Service Executive
Cogent E Services
  • Resolved customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction score
  • Provided timely responses to customer inquiries and requests, resulting in a 100% increase in customer satisfaction
  • Worked on various software's like LeadSquare, FreshDesk. etc
  • Handled customer queries over calls, email, chat and provided satisfactory resolutions.
  • Worked in various process Inbound,Outbound, E-mail, Chat.
  • worked in Lead generation, Pre-sales, Retention. etc
Education
Gateway International School
Intermediate in General
2018 - 2021
Christu Jyoti Convent High School
High School in General
2006 - 2017
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Top Skills
Ability To Work In A Team Ability To Work Under Pressure Communication Fast Learner Computer Skills Self-Motivation Critical Thinking And Problem Solving Microsoft Excel Problem Solving Communication Skills Microsoft Office Interpersonal Skills Teamwork Customer Service Effective Time Management Decision Making Leadership