Chandan Kumar

Team Leader – Sales & Operations @ Bld Outsourcing

Village Malaph, Hanspur, Ballia, Uttar Pradesh chandankumar.pune@gmail.com 8847695462
Current CTC
0 LPA
Expected CTC
0 LPA
Notice Period
30 Days
Experience
11.2 Years
Profile Summary

Dedicated and customer-focused professional with extensive experience in sales, operations, and after-sales service. Seeking to contribute to a dynamic organization where I can utilize my leadership, customer service, and operational management skills to ensure customer satisfaction and business growth.

Work Experience
2024 – Present
Team Leader – Sales & Operations
Bld Outsourcing

Managing Kapiva (Health & Wellness Products) and Swiggy (Food Delivery Process).

  • Overseeing sales and after-sales service operations ensuring seamless service delivery.
  • Handling escalations, customer grievances, and service recovery.
  • Managing team schedules, productivity, and adherence to process standards.
  • KPIs: CSAT, AHT, ART, FRT, Escalation Resolution Rate, Attendance & Adherence.
  • KRAs: After-sales service delivery, team performance improvement, escalation management, and client coordination.
2021 – 2023
Service Desk Technician (L1)
Solvnow
2021 – 2023
Team Leader – Technical Support (LRC)
Mer Group
  • Led technical support operations for long-range camera systems and IT infrastructure.
  • Managed shift scheduling, team performance, and client coordination.
  • Ensured timely resolution of technical issues and maintained system uptime.
  • KPIs: SLA Compliance, System Uptime, and Client Feedback.
2021 – 2021
Advisory & Logo Design
Mer Group
2019 – 2021
Sales & Operations – After Sales Support
Concentrix Daksh India Pvt. Ltd.
  • Handled customer service and after-sales support for holiday packages.
  • Assisted customers from booking to completion ensuring smooth service delivery.
  • Managed escalations, team coordination, and performance tracking.
2017 – 2018
Floor Supervisor
Competent Synergies Bpo
  • Supervised a team of 15 customer service executives.
  • Ensured operational efficiency and quality standards.
2016 – 2017
Customer Support Associate
Serco Pvt. Ltd. (Vodafone Chd)
  • Provided customer assistance regarding Vodafone services.
  • Resolved billing, plan, and service-related queries.
2014 – 2016
Administrative Associate
Water Wave Shipping Co. Llc
  • Managed administrative operations including documentation and coordination.
Education
Iec University
Bachelor of Computer Applications (BCA) in General
N/A - 2019
J.B.B.I.C Sonapali Nagar, Ballia
Intermediate in General
N/A - 2015
Kendriya Vidyalaya Beg Pune
High School in General
N/A - 2007
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Top Skills
Technical Support & Troubleshooting Team Leadership & Training Communication & Problem Solving Escalation Management Customer Relationship Management (Crm) Sales & After-Sales Operations Shift & Roster Management