Job Description:

• Lead and manage a team to achieve daily operational and performance targets effectively.
• Delegate tasks strategically, monitor individual progress, and provide timely feedback and coaching.
• Ensure smooth coordination of team activities while maintaining high service quality standards.
• Build and sustain strong client relationships through consistent and professional communication.

Job Description:

• Supervised end-to-end warehouse operations and system-related work, overseeing staff across all shifts.
• Implemented an inventory management system that significantly improved stock accuracy and reduced discrepancies.
• Analyzed operational workflows and introduced process improvements that boosted overall efficiency.
• Managed team scheduling, task delegation, and performance monitoring to maximise daily productivity.
• Coordinated shipping, handling, and system data updates to ensure accurate and timely dispatch.

Job Description:

• Led a dedicated telecalling collection team, driving performance through regular coaching and target reviews.
• Monitored daily call activity, maintained recovery records, and reported team progress to management.
• Motivated team members and resolved escalated cases to ensure smooth collection operations.
• Managed flexible shift schedules covering nights, weekends, and public holidays.