6 Months Worked as a Customer Service Executive

Banking Services

1. Efficient Issue Resolution: Managed and resolved customer inquiries, complaints, and escalations promptly, achieving a 95% customer satisfaction rate.

2)Customer Relationship Management: Built strong relationships with clients by providing personalized solutions, leading to increased customer loyalty and retention.

3)Process Improvement: Identified gaps in customer service processes and implemented improvements that reduced response time by 20%

4)Cross-functional Collaboration: Coordinated with various internal departments to ensure seamless customer support and quick issue resolution.

5)Data Management and Reporting: Maintained accurate customer records and generated performance reports to support business decisions and improve service quality.

RESPONSIBILITIES

• Maintaining the entire branch operations by ensuring optimum utilization of resources, adhering to extinct guidelines and TAT.
• Generating SOD and EOD reports related to branch operations
• Responding to service requests raised by the customers, within the stipulated TAT to ensure maximum customer satisfaction and with good feedback.
• Maintaining the overdraft Files as per extinct guidelines stipulated by bank.
• Ensuring no SLA breach occurred on day to day basis
• Maintaining and developing good relationship with the customers by giving them prioritized services.